Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $24.40
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
financial wellness programs
Store discount
Wellness support programs
Team member perks
Job Description
Whole Foods Market is a leading global retailer widely recognized for its commitment to providing high-quality natural and organic products. With a mission centered on nourishing people and the planet, Whole Foods Market goes beyond just being a grocery store—it is a community-focused company dedicated to creating meaningful change. The company supports initiatives such as funding grants for school gardens, providing access to fresh and healthy food to those in food deserts, and alleviating poverty in developing countries. Through these efforts, Whole Foods Market continually strives to improve how people eat while promoting sustainability and social responsibility. As a pioneer in the natural and organic grocery segment, Whole Foods Market combines a passion for health and wellness with a commitment to innovation and excellence in customer service.
Working at Whole Foods Market means becoming part of a team that values both personal growth and making a positive impact in communities locally and globally. As an employer, Whole Foods Market fosters an inclusive, supportive environment that welcomes diversity and encourages professional development. Employees are empowered to bring their unique talents to the table while aligning with the company's core values and mission.
The Customer Service & E-Commerce Team Member role is a vital position within the Whole Foods Market retail environment. This role involves providing high-quality customer assistance by efficiently managing the checkout process, performing all cash register functions, bagging groceries, and supporting the customer service desk. Members of this team help maintain attractive and organized customer service displays and uphold the Whole Foods Market Customer Service vision, ensuring an inviting shopping experience for every customer.
Customer Service & E-Commerce Team Members play an active role in representing the company's brand by delivering courteous, friendly, and efficient service to both customers and fellow team members. These individuals adhere carefully to store standard operating procedures and assist in various capacities beyond their primary duties, including supporting other team member job descriptions and assisting with assigned shopper tasks within the Customer Service & E-Commerce team.
This position demands a strong commitment to upholding the company’s core values while supporting company programs, health and safety regulations, food safety requirements, and compliance standards. The role is designed for individuals who are passionate about natural foods, possess excellent communication skills, and thrive in a fast-paced team environment dedicated to customer satisfaction. Whole Foods Market offers a competitive hourly wage between $15.00 and $24.40, commensurate with experience, alongside a comprehensive benefits package known as "Whole Benefits," which covers health and wellness support, paid time off, financial resources, and various team member perks.
Overall, working as a Customer Service & E-Commerce Team Member at Whole Foods Market provides an opportunity to develop valuable skills while contributing to a company that actively strives to make a positive difference in the world. This role is ideal for individuals seeking a rewarding entry-level job wherein they can build a career with a socially responsible organization, gain extensive retail experience, and be part of a vibrant community of like-minded professionals.
Working at Whole Foods Market means becoming part of a team that values both personal growth and making a positive impact in communities locally and globally. As an employer, Whole Foods Market fosters an inclusive, supportive environment that welcomes diversity and encourages professional development. Employees are empowered to bring their unique talents to the table while aligning with the company's core values and mission.
The Customer Service & E-Commerce Team Member role is a vital position within the Whole Foods Market retail environment. This role involves providing high-quality customer assistance by efficiently managing the checkout process, performing all cash register functions, bagging groceries, and supporting the customer service desk. Members of this team help maintain attractive and organized customer service displays and uphold the Whole Foods Market Customer Service vision, ensuring an inviting shopping experience for every customer.
Customer Service & E-Commerce Team Members play an active role in representing the company's brand by delivering courteous, friendly, and efficient service to both customers and fellow team members. These individuals adhere carefully to store standard operating procedures and assist in various capacities beyond their primary duties, including supporting other team member job descriptions and assisting with assigned shopper tasks within the Customer Service & E-Commerce team.
This position demands a strong commitment to upholding the company’s core values while supporting company programs, health and safety regulations, food safety requirements, and compliance standards. The role is designed for individuals who are passionate about natural foods, possess excellent communication skills, and thrive in a fast-paced team environment dedicated to customer satisfaction. Whole Foods Market offers a competitive hourly wage between $15.00 and $24.40, commensurate with experience, alongside a comprehensive benefits package known as "Whole Benefits," which covers health and wellness support, paid time off, financial resources, and various team member perks.
Overall, working as a Customer Service & E-Commerce Team Member at Whole Foods Market provides an opportunity to develop valuable skills while contributing to a company that actively strives to make a positive difference in the world. This role is ideal for individuals seeking a rewarding entry-level job wherein they can build a career with a socially responsible organization, gain extensive retail experience, and be part of a vibrant community of like-minded professionals.
Job Requirements
- Must be able to lift 50 pounds
- standing/walking for 6-8 hours per 8-hour workday
- hand use including single grasping, fine manipulation, pushing and pulling
- ability to bend, twist, squat, and reach
- exposure to FDA approved cleaning chemicals
- exposure to temperatures up to 90 degrees Fahrenheit
- ability to work in wet and cold environments
- ability to work a flexible schedule including nights, weekends, and holidays
- ability to use tools and equipment such as box cutters, electric pallet jacks, and other heavy machinery
- may require use of ladders
Job Qualifications
- No prior retail experience required
- strong basic math skills
- strong to excellent communication skills
- willingness to work as part of a team
- ability to deliver information clearly and respectfully to team members, customers, and vendors
- ability to meet customer service expectations and standards
- ability to follow directions and procedures
- effective time management and organization skills
- passion for natural foods and the mission of Whole Foods Market
- strong work ethic
- ability to work in a fast-paced environment with a sense of urgency
- understanding of and compliance with Whole Foods Market quality goals
- strong attention to detail
Job Duties
- Checks out customer groceries efficiently and accurately
- upholds government regulations concerning sale of alcoholic beverages and taxation
- follows proper check, ATM, and credit procedures
- uses proper tares procedures when ringing up scalable items
- cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary
- follows all cash handling procedures – meeting and exceeding regional cashier variance policy
- may assist with training of new Cashier and Cashier Assistant Team Members
- assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time
- proactively participates in company programs as directed by leadership
- arrives to workstation on time, appropriately groomed, dressed and ready to work
- works all scheduled shifts and attends required trainings and meetings
- provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques
- answers phones and pages promptly and courteously
- maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
- follows and complies with established procedures, including Weights and Measures, health and sanitation, and safe work practices
- maintains a clean and sanitary working and shopping environment
- performs opening, mid, and closing duties as assigned
- ensures accuracy of signs and pricing
- immediately reports safety hazards and violations
- performs other duties as assigned by store or company leadership
- may be assigned shopper training and tasks within the Customer Service Team as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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