Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $16.00 - $19.50
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
inclusive workplace

Job Description

Our company is a customer-focused retail establishment committed to delivering exceptional service and a seamless shopping experience. We pride ourselves on creating a welcoming environment where guests feel valued, supported, and appreciated throughout their visit. As a prominent player in the retail industry, we emphasize professionalism, safety, and efficiency in all our operations to ensure that our customers leave satisfied and eager to return. Our team is driven by a dedication to quality service, adhering strictly to company policies and procedures to maintain a clean, organized, and safe shopping space for everyone.

We are currently seeking a Guest Service Advocate to join our front-end team. This role is essential in representing our brand and enhancing the guest experience by providing friendly, helpful, and attentive service. The Guest Service Advocate serves as the face of our company, responsible for greeting guests warmly, assisting with bagging and carrying groceries, performing price checks, and ensuring that all guest orders are handled with care and efficiency. The role requires maintaining a professional appearance and demeanor in line with our dress code and personal grooming policies.

The position demands strong communication and exceptional customer service skills to engage guests positively and exceed their expectations. An understanding of safety protocols and company standards for cleanliness and presentation is crucial. Additionally, the advocate will manage the bottle return area responsibly and maintain adequate stock levels of front-end supplies, contributing to smooth day-to-day operations.

This is a physically active position involving regular standing, bending, and lifting up to 50 pounds, suitable for candidates who are reliable and possess basic computer literacy. No formal education or prior experience is required, making it an excellent opportunity for individuals interested in starting or advancing their retail career. We offer competitive pay ranging from $16.00 to $19.50 per hour, reflecting the value we place on dedicated and enthusiastic team members.

Joining our team means becoming part of a diverse and inclusive workplace that respects all individuals regardless of race, gender, age, or other protected characteristics. We support flexible scheduling and may consider applicants for different shifts or locations better aligned with their availability. If you are passionate about delivering exceptional service and thriving in a fast-paced, guest-oriented environment, this role is designed for you.

Job Requirements

  • Reliable
  • Ability to stand for 5-8 hours
  • Ability to bend frequently for 3-5 hours
  • Ability to twist constantly for 5-8 hours
  • Ability to squat or kneel frequently for 3-5 hours
  • Ability to push or pull up to 50 pounds occasionally for 1-3 hours
  • Ability to pivot frequently for 3-5 hours
  • No formal education or experience required
  • Must adhere to company dress code and grooming policies
  • Must follow safety protocols and company procedures

Job Qualifications

  • Strong communication skills
  • Exceptional customer service skills
  • Basic literacy
  • Basic computer skills
  • Satisfactory performance reviews
  • Ability to work in a team environment
  • Attention to detail

Job Duties

  • Greet and thank each guest served
  • Deliver a friendly, helpful, easy, and safe shopping experience
  • Maintain a professional appearance according to dress code and grooming policy
  • Work safely and keep the work area neat and clean
  • Fill guest orders with care and efficiency including bagging groceries, price checks, loading carts, and carry outs
  • Operate the bottle return area safely according to company policies
  • Maintain sufficient stock levels on front-end supplies
  • Communicate new policies or promotions to guests
  • Perform other related duties as assigned by management

Job Criteria

Experience

No experience required


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