Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.34 - $1.00
Benefits
Commuter assistance
Dental Insurance
Employee assistance program
Health Insurance
Vision Insurance
Job Description
Goodwill of the San Francisco Bay is a well-respected nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities across the San Francisco Bay Area. With a strong commitment to social impact, Goodwill provides no-cost career development, training, and educational services to help individuals, especially those who need a second chance, enter or re-enter the workforce. Their mission revolves around creating inclusive and welcoming environments where people can develop skills, gain valuable experience, and advance their careers. Goodwill's values—Trust, Collaboration, Engagement, Ownership, and Innovation—guide all team efforts to serve the community effectively.
Located at 6624 San Pablo Avenue in Oakland, California, this opportunity is for a Retail Sales Associate position within one of Goodwill's local stores. This full-time role offers a pay starting at $17.34 per hour and is essential for maintaining an excellent customer and brand experience. The Retail Sales Associate will be an integral member of the store team, responsible for leading in-store customer service and supporting the store's sales objectives.
The role involves operating the Point of Sale (POS) system to process transactions, including accepting various payment methods and encouraging customers to donate cash at checkout to support Goodwill's community programs. The associate will also be tasked with establishing or verifying prices on merchandise by evaluating the type or identifying markings, or consulting with an on-site leader for assistance. Maintaining store cleanliness and safety is a crucial part of the role, alongside conducting routine stocking of merchandise and adhering to established sales floor standards through careful floorwork and the Picture Process Map (PPM).
In addition to direct customer interaction by greeting customers and thanking them upon departure, the Retail Sales Associate contributes to the overall store environment by making scheduled announcements using store communication systems, ensuring a welcoming and organized shopping experience. The role requires consistent in-person attendance, embodying Goodwill's core values in daily interactions and operational practices.
Goodwill offers a positive and growth-oriented workplace, emphasizing professional development through training and career advancement pathways in multiple sectors such as technology, retail, warehousing and logistics, e-commerce, and corporate services. Employing at Goodwill not only means joining a supportive team but also contributing to a social mission that creates real community impact. The organization values diversity and equal opportunity, striving to provide fair employment without discrimination and accommodating individuals with disabilities to perform essential job functions. This role provides an excellent entry point for individuals interested in meaningful work with opportunities for long-term career growth and benefits such as health insurance, retirement plans, and employee assistance programs.
Located at 6624 San Pablo Avenue in Oakland, California, this opportunity is for a Retail Sales Associate position within one of Goodwill's local stores. This full-time role offers a pay starting at $17.34 per hour and is essential for maintaining an excellent customer and brand experience. The Retail Sales Associate will be an integral member of the store team, responsible for leading in-store customer service and supporting the store's sales objectives.
The role involves operating the Point of Sale (POS) system to process transactions, including accepting various payment methods and encouraging customers to donate cash at checkout to support Goodwill's community programs. The associate will also be tasked with establishing or verifying prices on merchandise by evaluating the type or identifying markings, or consulting with an on-site leader for assistance. Maintaining store cleanliness and safety is a crucial part of the role, alongside conducting routine stocking of merchandise and adhering to established sales floor standards through careful floorwork and the Picture Process Map (PPM).
In addition to direct customer interaction by greeting customers and thanking them upon departure, the Retail Sales Associate contributes to the overall store environment by making scheduled announcements using store communication systems, ensuring a welcoming and organized shopping experience. The role requires consistent in-person attendance, embodying Goodwill's core values in daily interactions and operational practices.
Goodwill offers a positive and growth-oriented workplace, emphasizing professional development through training and career advancement pathways in multiple sectors such as technology, retail, warehousing and logistics, e-commerce, and corporate services. Employing at Goodwill not only means joining a supportive team but also contributing to a social mission that creates real community impact. The organization values diversity and equal opportunity, striving to provide fair employment without discrimination and accommodating individuals with disabilities to perform essential job functions. This role provides an excellent entry point for individuals interested in meaningful work with opportunities for long-term career growth and benefits such as health insurance, retirement plans, and employee assistance programs.
Job Requirements
- High school education or equivalent experience
- Excellent customer service skills
- Excellent math skills preferred
- Ability to communicate and understand instructions, both verbal and written, in English
- Must be at least 18 years of age or older
- Ability to pass a background check and drug screen, where applicable for position
- Ability to speak and read English proficiently
Job Qualifications
- High school education or equivalent experience
- Excellent customer service skills
- Excellent math skills preferred
- Ability to communicate and understand instructions, both verbal and written, in English
- Must be at least 18 years of age or older
- Ability to speak and read English proficiently
Job Duties
- Performs point of sale (POS) responsibilities and processes all forms of payments
- Asks each customer for cash donations at POS
- Establishes or identifies prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site leader
- Completes closing procedures, as necessary
- Maintains regular and consistent in-person attendance
- Greets customers that enter in the store and thanks customers leaving the establishment
- Maintains sales floor by following floorwork and picture process map (PPM) standards
- Stocks merchandise in appropriate area as assigned
- Utilizes systems, including phones and paging systems to make regularly scheduled announcements
- Maintains a clean and safe environment
- Models Goodwill core values - trust, collaboration, engagement, ownership, and innovation
- Performs other related duties, as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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