Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Buffalo Wild Wings is a renowned sports bar and restaurant chain that is widely recognized for its vibrant atmosphere and delicious wings. As a leader in the casual dining industry, Buffalo Wild Wings has built a reputation for providing top-notch service, a diverse menu, and an engaging environment for guests to enjoy sports, food, and friends. The company prides itself on being a community hub where guests can immerse themselves in an experience defined by fun, flavor, and excitement. Buffalo Wild Wings places a strong emphasis on customer satisfaction and strives to offer an exceptional dining experience that keeps guests coming back time and again.
The role of Takeout Host at Buffalo Wild Wings is integral to sustaining this high standard of guest interaction. This position serves as the first point of contact for guests, representing the Buffalo Wild Wings brand with warmth and professionalism. As a Takeout Host, you will be entrusted with managing all takeout orders, ensuring that each order is accurately entered into the Point of Sale (POS) system and processed efficiently. Beyond processing orders, this role demands excellent interpersonal skills to engage guests, provide personalized service, and handle payments through cash or credit transactions securely. The Takeout Host must maintain a clean and orderly cashier area, adhere to food safety and sanitation standards, and offer suggestions from the menu to enhance customer satisfaction and increase sales. This dynamic role also supports daily operational tasks such as bussing tables, assisting in the Expo window, and maintaining restroom supplies.
Success in this role relies heavily on your ability to maintain a balance between operational efficiency and a guest-centric approach. You will not only facilitate a smooth takeout experience but also contribute to the overall atmosphere by fostering genuine connections with guests. Using your knowledge of promotional events and menu selections, you are expected to inform and upsell menu items thoughtfully, thereby enhancing the guest experience and driving revenue growth. Strong time management, organization, and conflict management skills are essential, as you will often need to multitask in a fast-paced environment.
Working at Buffalo Wild Wings as a Takeout Host provides an opportunity to hone your customer service skills in a lively setting where teamwork and communication are paramount. You will collaborate closely with team members, kitchen staff, and management to ensure seamless customer flow and uphold the restaurant’s commitment to excellence. By being dependable, punctual, and adhering to company standards, you play a key role in the restaurant’s success and guest satisfaction. If you are passionate about delivering fun, memorable experiences and enjoy engaging with people, this position offers a rewarding career path in the hospitality and service industry.
The role of Takeout Host at Buffalo Wild Wings is integral to sustaining this high standard of guest interaction. This position serves as the first point of contact for guests, representing the Buffalo Wild Wings brand with warmth and professionalism. As a Takeout Host, you will be entrusted with managing all takeout orders, ensuring that each order is accurately entered into the Point of Sale (POS) system and processed efficiently. Beyond processing orders, this role demands excellent interpersonal skills to engage guests, provide personalized service, and handle payments through cash or credit transactions securely. The Takeout Host must maintain a clean and orderly cashier area, adhere to food safety and sanitation standards, and offer suggestions from the menu to enhance customer satisfaction and increase sales. This dynamic role also supports daily operational tasks such as bussing tables, assisting in the Expo window, and maintaining restroom supplies.
Success in this role relies heavily on your ability to maintain a balance between operational efficiency and a guest-centric approach. You will not only facilitate a smooth takeout experience but also contribute to the overall atmosphere by fostering genuine connections with guests. Using your knowledge of promotional events and menu selections, you are expected to inform and upsell menu items thoughtfully, thereby enhancing the guest experience and driving revenue growth. Strong time management, organization, and conflict management skills are essential, as you will often need to multitask in a fast-paced environment.
Working at Buffalo Wild Wings as a Takeout Host provides an opportunity to hone your customer service skills in a lively setting where teamwork and communication are paramount. You will collaborate closely with team members, kitchen staff, and management to ensure seamless customer flow and uphold the restaurant’s commitment to excellence. By being dependable, punctual, and adhering to company standards, you play a key role in the restaurant’s success and guest satisfaction. If you are passionate about delivering fun, memorable experiences and enjoy engaging with people, this position offers a rewarding career path in the hospitality and service industry.
Job Requirements
- Minimum 16 years of age
- Ability to provide friendly and welcoming customer service
- Capability to manage cash drawer and process payments
- Basic math skills for handling transactions
- Knowledge of menu and marketing promotions
- Ability to multitask and prioritize duties
- Commitment to follow safety and sanitation procedures
- Strong communication and interpersonal skills
Job Qualifications
- Minimum 16 years of age
- Prior experience in restaurant or customer service preferred
- Knowledge of current marketing promotions and upcoming events
- Knowledge of Point of Sale systems
- Knowledge of menu selection and ability to suggestively sell add-on items
- Basic mathematical skills and ability to complete accurate cash transactions
- Knowledge of proper sanitation, food safety, and security procedures
- Superior customer service and interpersonal skills
- Skill in time management and organization with excellent attention to detail
- Ability to take direction and execute team and company objectives
- Conflict management skills, analytical skills, and high degree of emotional intelligence
Job Duties
- Provide friendly welcome to incoming guests while ensuring timely seating
- Follow proper phone etiquette and answer phones according to Buffalo Wild Wings specifications
- Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
- Respond to customer complaints or concerns and escalate to manager when necessary
- Make genuine connections and engage guests for a personalized experience
- Take payments, handle cash drawer, and process credit card transactions
- Apply menu knowledge to make genuine suggestions and upsell
- Correctly enter takeout orders into Point Of Sale system
- Bag and manage takeout orders, check for accuracy
- Maintain clean and orderly cashier area and practice proper safety and sanitation at all times
- Thank guests as they leave and solicit feedback about their experience
- Help prep Expo window
- Monitor and stock restroom
- Perform other duties as assigned by supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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