Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.65 - $20.65
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
employee discount
Wellness Program
Job Description
Williams-Sonoma, Inc. is a premier specialty retailer renowned for offering high-quality kitchen and home products across its renowned family of brands, including Williams Sonoma, Pottery Barn, West Elm, and more. Established in 1956, the company has grown into a multi-brand, multi-channel global enterprise, deeply committed to providing beautifully-designed, stylish, and functional products that enhance every area of the home from kitchens to outdoor spaces. Williams-Sonoma values a People First culture, placing customers at the heart of everything it does, and emphasizing integrity, corporate responsibility, and shareholder value as foundational principles.
This role is an exciting opportunity to join the Williams-Sonoma team with a focus on providing exceptional customer service within their vibrant retail environment. The position involves engaging customers directly at the store’s cash wrap area, ensuring every interaction is personalized, positive, and memorable. The ideal candidate will be responsible for managing sales transactions efficiently, offering insightful product information, and fostering enduring customer relationships. With a strong emphasis on maintaining store energy, engaging multiple clients simultaneously, and maximizing resources to meet customer needs, this role is perfect for individuals who thrive in fast-paced, entrepreneurial settings and who are passionate about creating inspiring shopping experiences. The anticipated pay range for this hourly role is between $19.65 and $20.65, reflecting a competitive compensation package inclusive of diverse benefits.
As a Williams-Sonoma associate, you will play a pivotal role in representing the company’s commitment to quality and customer satisfaction. Duties include accurately processing sales, returns, and exchanges through the POS system, managing pricing and merchandise presentation, and ensuring customers are well-informed about promotions and product care. Additionally, this position requires you to promote store events, workshops, and credit card services, enhancing overall customer engagement and loyalty. The position demands physical stamina to be mobile on the sales floor for extended periods and the ability to lift and move medium to large items safely.
Williams-Sonoma is strongly committed to diversity, equity, and inclusion, believing this cultural focus drives innovation and leads to superior customer experiences. The company fosters an inclusive environment where all associates can bring their authentic selves to work and where advancement is based solely on merit and leadership abilities. This inclusive culture is foundational to the company's success and growth.
In joining Williams-Sonoma, you become part of a team that values teamwork, fairness, respect, and a positive workplace culture. Whether you are working full-time with open availability or part-time with flexible shifts including weekends, you will be contributing to a legacy brand dedicated to quality, innovation, and exceptional retail experiences. This role does not offer relocation assistance or immigration sponsorship but provides a comprehensive benefits package including health, dental, and vision insurance for eligible employees, paid time off, and participation in a 401(k) savings plan. Working for a company with a rich history yet a dynamic future, you will have the chance to grow your career within a leading retail organization known for its iconic brands and strong corporate values.
This role is an exciting opportunity to join the Williams-Sonoma team with a focus on providing exceptional customer service within their vibrant retail environment. The position involves engaging customers directly at the store’s cash wrap area, ensuring every interaction is personalized, positive, and memorable. The ideal candidate will be responsible for managing sales transactions efficiently, offering insightful product information, and fostering enduring customer relationships. With a strong emphasis on maintaining store energy, engaging multiple clients simultaneously, and maximizing resources to meet customer needs, this role is perfect for individuals who thrive in fast-paced, entrepreneurial settings and who are passionate about creating inspiring shopping experiences. The anticipated pay range for this hourly role is between $19.65 and $20.65, reflecting a competitive compensation package inclusive of diverse benefits.
As a Williams-Sonoma associate, you will play a pivotal role in representing the company’s commitment to quality and customer satisfaction. Duties include accurately processing sales, returns, and exchanges through the POS system, managing pricing and merchandise presentation, and ensuring customers are well-informed about promotions and product care. Additionally, this position requires you to promote store events, workshops, and credit card services, enhancing overall customer engagement and loyalty. The position demands physical stamina to be mobile on the sales floor for extended periods and the ability to lift and move medium to large items safely.
Williams-Sonoma is strongly committed to diversity, equity, and inclusion, believing this cultural focus drives innovation and leads to superior customer experiences. The company fosters an inclusive environment where all associates can bring their authentic selves to work and where advancement is based solely on merit and leadership abilities. This inclusive culture is foundational to the company's success and growth.
In joining Williams-Sonoma, you become part of a team that values teamwork, fairness, respect, and a positive workplace culture. Whether you are working full-time with open availability or part-time with flexible shifts including weekends, you will be contributing to a legacy brand dedicated to quality, innovation, and exceptional retail experiences. This role does not offer relocation assistance or immigration sponsorship but provides a comprehensive benefits package including health, dental, and vision insurance for eligible employees, paid time off, and participation in a 401(k) savings plan. Working for a company with a rich history yet a dynamic future, you will have the chance to grow your career within a leading retail organization known for its iconic brands and strong corporate values.
Job Requirements
- high school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- proven ability to prioritize and handle multiple tasks simultaneously
- ability to be mobile on the sales floor for extended periods of time
- ability to operate POS system
- ability to lift and mobilize medium to large items, up to 75 lbs, using appropriate equipment and safety techniques
- full time associates expected to have open availability
- part-time associates must be available for weekend shifts and multiple days during the week
Job Qualifications
- high school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- proven ability to prioritize and handle multiple tasks simultaneously
- ability to operate POS system
- excellent communication and interpersonal skills
- passion for creating lasting customer relationships
- ability to work independently and collaboratively in a team environment
Job Duties
- consistently keep the store energy lively and upbeat for customers and your teammates
- engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service
- accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc.
- ensure accurate ringing and pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
- manage all aspects of a customer's expectations, clearly communicating product information, care, maintenance, timeframes and delivery
- affirm the client's purchase and offer additional merchandise suggestions to complement and complete initial selections
- ensure client is aware of all promotions that may impact sales
- share information and testimonials about product, in-store events and workshops that will enhance the customer experience
- maintain visual standards and supplies of the cash wrap area
- maximize all resources available to get the customer what they want and resolve any issues
- perform other duties as assigned by management - comply with company policies and procedures
- foster an environment where all associates are treated fairly and with dignity and respect
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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