Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $17.50
Benefits
Generous discount on all Williams-Sonoma, Inc. brands
401(k) plan and other investment opportunities
wellness program that supports physical, financial and emotional health
Paid vacations and holidays (full-time)
Job Description
Williams-Sonoma, Inc. is a premier specialty retailer founded in 1956 known for offering high-quality kitchen and home products across its renowned family of brands, including Williams Sonoma, Pottery Barn, West Elm, and several others. Over the decades, the company has evolved into a multi-brand, multi-channel global enterprise, dedicated to delivering beautifully-designed, stylish, and functional products for every area of the home such as the kitchen, living room, bedroom, home office, closet, laundry room, and outdoor spaces. Williams-Sonoma is renowned in the retail industry for its commitment to outstanding customer service, quality, and innovation, all while prioritizing its corporate values rooted... Show More
Job Requirements
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Ability to operate POS system
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
- Full time associates must have open availability to meet business needs
- Part-Time Flex associates must be available to work a minimum of two regularly scheduled weekend shifts and two weekday shifts
- Weekend availability cannot fall on the same day
- associate must be available on two separate days
- Ability to prioritize and handle multiple tasks
- Strong communication skills
Job Qualifications
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Proven ability to prioritize and handle multiple tasks simultaneously
- Ability to operate POS system
- Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Passionate about creating lasting relationships with customers by capturing contacts, re-connecting and promoting all of the inspiration, events and services Williams-Sonoma has to offer including the credit card and product launches
- Thrive in an entrepreneurial environment and constantly look for ways to think outside-the-box
- Love to close a sale and can articulate a proven ability to exceed goals
- Know what questions to ask your customers in order to understand their personal style and needs
- Succeed in a team environment while able to work independently and manage your own work
Job Duties
- Consistently keep the store energy lively and upbeat for customers and your teammates
- Engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service
- Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc.
- Ensure accurate ringing and pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
- Manage all aspects of a customer's expectations, clearly communicating product information, care, maintenance, timeframes and delivery
- Affirm the client's purchase and offer additional merchandise suggestions to complement and complete initial selections
- Ensure client is aware of all promotions that may impact sales
- Share information and testimonials about product, in-store events and workshops that will enhance the customer experience
- Maintain visual standards and supplies of the cash wrap area
- Maximize all of the resources available to get the customer what they want and resolve any issues
- Perform other duties as assigned by management – comply with all Company policies and procedures
- Foster an environment where all associates are treated fairly and with dignity and respect, in accordance with our People-First Philosophy
Job Location
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