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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.90 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling
Training and development opportunities
Job Description
Buffalo Wild Wings is a highly recognized American casual dining restaurant and sports bar franchise known for its flavorful chicken wings, wide selection of sauces, and vibrant atmosphere geared towards sports enthusiasts and families alike. Established with a mission to provide an exceptional gathering spot for friends and family to enjoy great food, quality service, and exciting game day experiences, Buffalo Wild Wings has grown into a popular nationwide brand with a strong commitment to customer satisfaction and community engagement. This restaurant chain is distinguished by its lively environment that combines a passion for sports with an emphasis on delivering... Show More
Job Requirements
- Minimum 16 years of age
- Ability to use Point of Sale system accurately
- Strong communication and customer service skills
- Basic math skills for cash handling
- Ability to follow safety and sanitation guidelines
- Reliable and punctual
- Ability to multitask effectively
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- Minimum 16 years of age
- Prior experience in restaurant or customer service role preferred
- Knowledge of current marketing promotions and upcoming events
- Familiarity with Point of Sale systems
- Understanding of menu selections and ability to suggestively sell add-on items
- Basic mathematical skills for accurate cash transactions
- Knowledge of proper sanitation, food safety, and security procedures
- Superior customer service and interpersonal skills
- Skill in time management and organization
- Ability to take direction, multi-task, and execute team and company objectives
- Conflict management and analytical skills with emotional intelligence
Job Duties
- Provide friendly welcome to incoming guests while ensuring timely seating
- Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
- Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
- Respond to customer complaints/concerns and know when to get a manager involved
- Make genuine connections/engage our guests so they have a personalized experience
- Take payments/handle cash drawer and process credit card transactions
- Apply menu knowledge to make genuine suggestions and upsell
- Correctly enter takeout orders into Point Of Sale system
- Bag and manage takeout orders, check for accuracy
- Maintain clean and orderly cashier area and practice proper safety and sanitation at all times
- Thank guests as they leave and solicit feedback about the quality of service they experienced, express your hope that they will return to BWWs in the future
- May help prep Expo window
- Monitor and stock restroom
- Other duties as assigned by supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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