Job Overview

briefcase

Employment Type

Part-time
moneybag

Compensation

Hourly
Range $16.90 - $18.00
clock

Work Schedule

Flexible
Weekend Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling
Training and development opportunities

Job Description

Buffalo Wild Wings is a highly recognized American casual dining restaurant and sports bar franchise known for its flavorful chicken wings, wide selection of sauces, and vibrant atmosphere geared towards sports enthusiasts and families alike. Established with a mission to provide an exceptional gathering spot for friends and family to enjoy great food, quality service, and exciting game day experiences, Buffalo Wild Wings has grown into a popular nationwide brand with a strong commitment to customer satisfaction and community engagement. This restaurant chain is distinguished by its lively environment that combines a passion for sports with an emphasis on delivering top-notch dining service that caters to guests of all ages.

The Takeout & Cashier Associate role at Buffalo Wild Wings serves as a vital front-line position, dedicated to representing the brand positively as one of the very first points of contact for guests. This employment position primarily focuses on managing takeout orders efficiently while ensuring accurate order entry and payment processing via the Point of Sale (POS) system. As a Takeout & Cashier Associate, you will be the friendly face welcoming guests either in-person or over the phone, handling customer interactions with courtesy and professionalism. This role is critical in maintaining operational flow by managing timely seating of walk-in guests, processing takeout payments, and confirming order accuracy, thereby creating a seamless and enjoyable experience for every customer.

Beyond handling orders and payments, the role involves actively engaging with guests by providing knowledgeable menu recommendations and personalized suggestions to enhance their meal selections. Upselling complementary menu items and promotions is encouraged to increase customer satisfaction and revenue. The associate is also responsible for upholding cleanliness and sanitation standards around the cashier and takeout areas to ensure a safe and welcoming environment. Additionally, responding effectively to customer feedback or concerns by escalating to management when necessary is a key component, demonstrating a commitment to high-quality service.

Buffalo Wild Wings embraces a team-oriented culture where communication and cooperation between front-of-house staff, kitchen team, and management are emphasized to deliver exceptional customer experiences. The role requires excellent interpersonal skills, multitasking abilities, and adherence to company policies including food safety, portion control, and efficient time management. This position is ideal for individuals who enjoy dynamic work environments where friendly guest interaction, attention to detail, and service excellence are valued. Employment type is typically hourly with competitive wages commensurate with experience and position requirements. Joining Buffalo Wild Wings means becoming part of a passionate team dedicated to creating memorable, fun moments centered around great food and sports entertainment.

Job Requirements

  • Minimum 16 years of age
  • Ability to use Point of Sale system accurately
  • Strong communication and customer service skills
  • Basic math skills for cash handling
  • Ability to follow safety and sanitation guidelines
  • Reliable and punctual
  • Ability to multitask effectively
  • Willingness to work flexible hours including weekends and holidays

Job Qualifications

  • Minimum 16 years of age
  • Prior experience in restaurant or customer service role preferred
  • Knowledge of current marketing promotions and upcoming events
  • Familiarity with Point of Sale systems
  • Understanding of menu selections and ability to suggestively sell add-on items
  • Basic mathematical skills for accurate cash transactions
  • Knowledge of proper sanitation, food safety, and security procedures
  • Superior customer service and interpersonal skills
  • Skill in time management and organization
  • Ability to take direction, multi-task, and execute team and company objectives
  • Conflict management and analytical skills with emotional intelligence

Job Duties

  • Provide friendly welcome to incoming guests while ensuring timely seating
  • Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
  • Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
  • Respond to customer complaints/concerns and know when to get a manager involved
  • Make genuine connections/engage our guests so they have a personalized experience
  • Take payments/handle cash drawer and process credit card transactions
  • Apply menu knowledge to make genuine suggestions and upsell
  • Correctly enter takeout orders into Point Of Sale system
  • Bag and manage takeout orders, check for accuracy
  • Maintain clean and orderly cashier area and practice proper safety and sanitation at all times
  • Thank guests as they leave and solicit feedback about the quality of service they experienced, express your hope that they will return to BWWs in the future
  • May help prep Expo window
  • Monitor and stock restroom
  • Other duties as assigned by supervisor

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef