Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
team environment
Career development opportunities
Job Description
Buffalo Wild Wings is a leading American casual dining restaurant and sports bar franchise known for its casual atmosphere, wings, and a wide selection of sauces and seasonings. Established as a popular spot for sports enthusiasts and families alike, Buffalo Wild Wings focuses on delivering a vibrant dining experience centered around great food, lively sports entertainment, and exceptional customer service. With locations nationwide, the company is dedicated to maintaining a welcoming environment where guests can enjoy a menu featuring chicken wings, burgers, appetizers, and a variety of beverages, all while watching their favorite sports events on large screens.
This role at Buffalo Wild Wings is designed for individuals passionate about customer service and enthusiastic about representing the brand positively during every guest interaction. The position primarily focuses on being the first point of contact for guests, managing takeout orders efficiently, accurately processing payments, and supporting overall restaurant operations. It is ideal for candidates who thrive in dynamic, fast-paced environments and possess excellent interpersonal skills. The role involves greeting guests warmly, ensuring prompt seating, managing phone orders with proper etiquette, and maintaining accuracy in handling the Point of Sale (POS) system transactions.
Beyond just order processing, this position requires a strong knowledge of the menu to make genuine suggestions and upsell, creating a personalized dining experience that aligns with Buffalo Wild Wings' brand promise of fun, food, and fellowship. Responsibilities also include maintaining cleanliness and organization in the cashier and takeout areas, managing cash and credit transactions securely, and collaborating with team members to ensure smooth dining operations. Candidates are also expected to respond to guest concerns with professionalism, escalating issues to management when necessary, and continually engaging guests to solicit feedback and enhance satisfaction.
The role emphasizes teamwork, effective communication with kitchen and serving teams, and adherence to food safety, sanitation, and company standards. While routine tasks include bussing tables and assisting in other areas like monitoring restrooms or supporting a prep window, the primary focus remains on the guest experience, accuracy in order management, and brand representation. Buffalo Wild Wings offers a lively work atmosphere that encourages positive interactions not only with guests but within the team, aiming to foster a spirit of respect, encouragement, and collaboration among employees.
Ideal candidates for this role are often early in their career or possess prior experience in restaurant or customer service industries, bringing energy, reliability, and a friendly demeanor to every shift. The company supports employees with scheduling flexibility, emphasizing punctuality and dependability, and expects a commitment to maintaining high standards in service quality and guest engagement. This position serves as an excellent entry point for those seeking growth opportunities within hospitality, offering exposure to multiple facets of restaurant operations in a well-known and respected brand environment.
This role at Buffalo Wild Wings is designed for individuals passionate about customer service and enthusiastic about representing the brand positively during every guest interaction. The position primarily focuses on being the first point of contact for guests, managing takeout orders efficiently, accurately processing payments, and supporting overall restaurant operations. It is ideal for candidates who thrive in dynamic, fast-paced environments and possess excellent interpersonal skills. The role involves greeting guests warmly, ensuring prompt seating, managing phone orders with proper etiquette, and maintaining accuracy in handling the Point of Sale (POS) system transactions.
Beyond just order processing, this position requires a strong knowledge of the menu to make genuine suggestions and upsell, creating a personalized dining experience that aligns with Buffalo Wild Wings' brand promise of fun, food, and fellowship. Responsibilities also include maintaining cleanliness and organization in the cashier and takeout areas, managing cash and credit transactions securely, and collaborating with team members to ensure smooth dining operations. Candidates are also expected to respond to guest concerns with professionalism, escalating issues to management when necessary, and continually engaging guests to solicit feedback and enhance satisfaction.
The role emphasizes teamwork, effective communication with kitchen and serving teams, and adherence to food safety, sanitation, and company standards. While routine tasks include bussing tables and assisting in other areas like monitoring restrooms or supporting a prep window, the primary focus remains on the guest experience, accuracy in order management, and brand representation. Buffalo Wild Wings offers a lively work atmosphere that encourages positive interactions not only with guests but within the team, aiming to foster a spirit of respect, encouragement, and collaboration among employees.
Ideal candidates for this role are often early in their career or possess prior experience in restaurant or customer service industries, bringing energy, reliability, and a friendly demeanor to every shift. The company supports employees with scheduling flexibility, emphasizing punctuality and dependability, and expects a commitment to maintaining high standards in service quality and guest engagement. This position serves as an excellent entry point for those seeking growth opportunities within hospitality, offering exposure to multiple facets of restaurant operations in a well-known and respected brand environment.
Job Requirements
- minimum 16 years of age
- ability to provide friendly and engaging customer service
- ability to manage and accurately enter takeout orders
- basic mathematical skills to handle cash and credit card transactions
- knowledge of sanitation and food safety procedures
- ability to communicate effectively with guests and team members
- reliability to adhere to schedule and cover shifts as necessary
Job Qualifications
- minimum 16 years of age
- prior experience in restaurant or customer service role
- knowledge of Point of Sale systems
- superior customer service and interpersonal skills
- basic mathematical skills and ability to complete accurate cash transactions
- knowledge of proper sanitation, food safety, and security procedures
- skill in time management and organization with excellent attention to detail
- ability to take direction and execute team and company objectives
- conflict management skills and high degree of emotional intelligence
Job Duties
- provide friendly welcome to incoming guests while ensuring timely seating
- follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
- bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
- respond to customer complaints/concerns and know when to get a manager involved
- make genuine connections/engage guests so they have a personalized experience
- take payments/handle cash drawer and process credit card transactions
- apply menu knowledge to make genuine suggestions and upsell
- correctly enter takeout orders into Point Of Sale system
- bag and manage takeout orders, check for accuracy
- maintain clean and orderly cashier area and practice proper safety and sanitation at all times
- thank guests as they leave and solicit feedback about the quality of service they experienced
- may help prep Expo window
- monitor and stock restroom
- other duties as assigned by supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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