Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $15.00
Benefits
top industry pay
Tuition Reimbursement
401K with company match
Comprehensive health packages
Paid Time Off
Job Description
The Queen Casino & Entertainment is a premier establishment in the hospitality and gaming industry committed to providing exceptional experiences to its guests. As a dynamic company, The Queen Casino & Entertainment focuses on cultivating a work environment where team members are valued, their talents are nurtured, and career growth is encouraged. This commitment to employee development is coupled with extraordinary service standards to ensure every guest leaves with a memorable and positive impression. The company operates with a clear philosophy of hiring individuals with outstanding attitudes who are dedicated to delivering extraordinary service to both guests and fellow colleagues.... Show More
Job Requirements
- Must be at least 18 years of age to sell alcoholic beverages
- ability to work flexible hours including nights, weekends, and holidays
- excellent communication and interpersonal skills
- strong attention to detail and accuracy in handling cash
- ability to maintain composure and professionalism in a fast-paced environment
- basic knowledge of point of sale systems
- ability to follow company policies and procedures
- high school diploma or equivalent preferred
Job Qualifications
- A high school diploma or GED equivalent is preferred
- must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills
- must have a professional demeanor and presence with the ability to interact with guests and team members
- gaming industry experience is preferred
Job Duties
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back
- appropriately use all related equipment and point of sale systems
- understand and adhere to all cash and comp handling procedures and policies
- accurately collect payment for meals and give change when needed
- answer phone calls, greet guests, keep track of seat availability and seat guests in restaurant
- assist wait staff, including bussing and resetting tables
- roll silverware, set up food stations or dining areas to prepare for the next shift or for large parties
- have knowledge of guest alcohol limitations and company policy and procedure regarding limitations
- keep work area in a clean and orderly manner
- adhere to regulatory, departmental, and company policies in an ethical manner
- handle routine guest complaints and incidents and exhibit appropriate discretion to identify situations requiring supervisory attention
- work a flexible schedule as required by business operations, including late nights, weekends, and holidays
- perform other duties as assigned or reasonably requested by management
Job Location
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