Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Extra incentives are available at all stages
Career advancement opportunities
Nationwide relocation opportunities provided
Referral Bonus Program
Corporate discount programs
Job Description
Floor & Decor is a leading specialty retailer of hard surface flooring and related accessories in the United States. The company is recognized for its comprehensive selection of flooring products including tile, wood, laminate, and natural stone. Known for its vast showrooms and knowledgeable staff, Floor & Decor provides customers with an immersive and expert shopping experience to meet both residential and commercial needs. Operating a values-driven workplace, Floor & Decor emphasizes equal opportunity and non-discrimination, promoting a merit-based environment where employees are evaluated solely on performance, competence, and behavior. The company offers flexible full-time and part-time employment opportunities, with a preference for candidates willing to work varied shifts, including overnights, weekends, and holidays to support its operational requirements.
The role of a Cashier Associate at Floor & Decor is pivotal, serving as the first point of contact for customers and representing the brand's commitment to exceptional service. Cashiers at Floor & Decor are highly trained to greet every customer with warmth and enthusiasm, ensuring a positive first impression that aligns with the company’s core values. Beyond welcoming customers, Cashier Associates manage all transactional processes including handling cash, credit card payments, refunds, and exchanges with accuracy and adherence to company protocols. The role requires an individual who is friendly, entrepreneurial, hardworking, honest, and accountable. Additionally, the Cashier Associate actively engages with customers to understand their needs, promote products, and enhance the shopping experience.
In addition to transaction management, employees in this role contribute to store readiness by preparing registers for operation at the start of each day and follow strict safety and ethical guidelines throughout their shifts. They are responsible for following established procedures for receiving payments, answering incoming phone calls professionally, and presenting merchandise and retail signage clearly and attractively. The position also requires physical endurance and flexibility, involving standing, walking, lifting weights ranging from light to medium, and working in a moderate noise environment.
This position offers meaningful career advancement opportunities, with additional benefits such as extra incentives across all career stages, nationwide relocation support, 401k plan with discretionary company match, an Employee Stock Purchase Plan, referral bonuses, corporate discounts, and an array of insurance options including medical, dental, vision, and life insurance. Floor & Decor fosters a supportive culture that values honesty and accountability, embracing team members who are prepared to contribute positively to the retail environment. Whether working part-time or full-time, Cashiers play a vital role in creating an outstanding customer experience and supporting the overall success of the store.
The role of a Cashier Associate at Floor & Decor is pivotal, serving as the first point of contact for customers and representing the brand's commitment to exceptional service. Cashiers at Floor & Decor are highly trained to greet every customer with warmth and enthusiasm, ensuring a positive first impression that aligns with the company’s core values. Beyond welcoming customers, Cashier Associates manage all transactional processes including handling cash, credit card payments, refunds, and exchanges with accuracy and adherence to company protocols. The role requires an individual who is friendly, entrepreneurial, hardworking, honest, and accountable. Additionally, the Cashier Associate actively engages with customers to understand their needs, promote products, and enhance the shopping experience.
In addition to transaction management, employees in this role contribute to store readiness by preparing registers for operation at the start of each day and follow strict safety and ethical guidelines throughout their shifts. They are responsible for following established procedures for receiving payments, answering incoming phone calls professionally, and presenting merchandise and retail signage clearly and attractively. The position also requires physical endurance and flexibility, involving standing, walking, lifting weights ranging from light to medium, and working in a moderate noise environment.
This position offers meaningful career advancement opportunities, with additional benefits such as extra incentives across all career stages, nationwide relocation support, 401k plan with discretionary company match, an Employee Stock Purchase Plan, referral bonuses, corporate discounts, and an array of insurance options including medical, dental, vision, and life insurance. Floor & Decor fosters a supportive culture that values honesty and accountability, embracing team members who are prepared to contribute positively to the retail environment. Whether working part-time or full-time, Cashiers play a vital role in creating an outstanding customer experience and supporting the overall success of the store.
Job Requirements
- Must be at least 18 years old
- solid foundation in arithmetic
- previous customer service experience
- ability to operate in a warehouse environment with moving vehicles
- ability to lift between 10 and 50 pounds as required
- availability for flexible scheduling including overnights, weekends, and holidays
Job Qualifications
- Participation is limited to those who have reached the age of 18 years or more
- A solid foundation in arithmetic is indispensable for comprehending more complex math concepts like algebra and calculus
- Customer service experience
- Other branches may be visited for aid and support
- The Medium Work job role necessitates the employee to possess the capability to apply a force weighing between 20 to 50 pounds periodically
- Alternatively, the employee could apply a force weighing between 10 to 25 pounds frequently or up to 10 pounds of force consistently, to transport objects by lifting, carrying, pushing, pulling, or other movements
Job Duties
- First impressions are crucial in the world of retail, which is why Cashiers at Floor & Decor are well-trained in greeting customers with warmth and enthusiasm
- Throughout their shifts, they also manage cash and credit card transactions, oversee returns, and perform other important functions to ensure customers' needs are met
- Provide a warm and courteous welcome to every individual who enters the establishment
- Establish a relationship with customers, inquire about their undertakings, endorse our goods, and elicit fervor for their acquisition
- Not only do customers expect good service, but they also appreciate when service providers go the extra mile to provide exceptional service and exceed their expectations
- Illustrate compliance with safety process by following guidelines and protocols
- Follow the ethical standards and behaviors established by the company's core values
- Process customer orders by means of the POS system at the checkout counter
- Implement pre-existing criteria when handling customer refunds and exchanges
- Every morning, get your store ready for trading by making sure all the registers are unlocked and open for customers to begin making transactions
- Stick to the approved procedures for receiving cash, checks, and credit cards
- Adhere to the company's answering procedure while attending phone calls
- Place, mark, and present merchandise as instructed
- Produce retail signs that are distinguishable and straightforward to read
- The worker is sometimes subjected to a warehouse environment and moving cars while performing their job
- The work setting typically has a quiet to moderate level of noise
- In performing the job, the employee will regularly manipulate objects using their fingers and hands
- At times, the job duties require the employee to stand, walk, reach out with their arms and hands, climb, balance, stoop, kneel, crouch, or crawl
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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