Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $17.00
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Work Schedule

Standard Hours
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Benefits

401k
Employee stock purchase plan
Referral Bonus Program
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid sick time
Paid holidays
paid Volunteer Time Off
Life insurance
Bonus opportunities
Career advancement opportunities

Job Description

Floor & Decor is a leading specialty retailer of hard surface flooring and related accessories, dedicated to providing customers with an expansive selection of high-quality products at competitive prices. With numerous stores nationwide, Floor & Decor is known for its commitment to excellent customer service, extensive inventory, and knowledgeable staff. The company operates as a retail giant in the home improvement sector, focusing on flooring solutions such as tile, wood, laminate, and vinyl. Floor & Decor prides itself on creating a welcoming shopping environment where both professionals and DIY enthusiasts can find the materials they need for their projects. The company's culture emphasizes hard work, entrepreneurial spirit, honesty, and accountability, encouraging employees to grow and thrive within the organization.

The Cashier (Customer Service Associate) position at Floor & Decor is vital to the overall customer experience, acting as the first and last point of contact for customers on the sales floor. This role is designed for individuals who enjoy engaging with people and are passionate about delivering outstanding customer service. The cashier’s core responsibilities include greeting customers warmly, assisting with their purchases, processing transactions, and managing product returns and exchanges efficiently. This position requires familiarity with point-of-sale systems as well as adherence to company safety standards and cash handling protocols. Whether working full-time or part-time, Cashiers at Floor & Decor contribute significantly to maintaining the smooth operation of the store and ensuring customers receive a seamless and memorable shopping experience. With a minimum base pay starting at $17.00 per hour and higher starting pay depending on experience, this role offers both competitive compensation and numerous opportunities for career advancement within the company. The working environment occasionally exposes employees to warehouse settings and moving vehicles, demanding medium physical exertion such as lifting weights between 10 and 50 pounds. Candidates must be at least 18 years old and possess basic math skills combined with previous customer service experience. Working hours span across weekdays and weekends, tailored to accommodate varying customer needs.

Overall, the Cashier position at Floor & Decor is ideal for enthusiastic, honest, and hardworking individuals who seek a dynamic retail career with a company that values diversity and equal opportunity. Employees benefit from comprehensive insurance plans, paid time off, retirement savings options, and bonus programs that support financial and personal growth. Floor & Decor also fosters an inclusive workplace where all associates are treated with respect and are supported through reasonable accommodations in compliance with federal and state laws. This role not only offers the chance to excel in customer service but also to engage with a vibrant community of professionals dedicated to home improvement and customer satisfaction.

Job Requirements

  • Must be 18 years or older
  • Knowledge of basic math skills
  • Customer service experience
  • Ability to work full-time or part-time
  • Potential travel to other stores for support

Job Qualifications

  • Must be 18 years or older
  • Knowledge of basic math skills
  • Customer service experience
  • Ability to work full-time or part-time
  • Basic understanding of cash handling procedures
  • Ability to communicate effectively with customers
  • Ability to handle multiple tasks in a fast-paced environment

Job Duties

  • Greet every customer in a helpful and courteous manner
  • Connect with customers, ask about their projects, recommend products and excite customers about their purchase
  • Provide above and beyond customer service and exceed customer expectations
  • Demonstrate and understand compliance of the company’s safety processes
  • Act and work in a manner consistent with the company’s core values
  • Process customers at checkout using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Open and close registers
  • Follow established cash, check and credit card acceptance procedures
  • Answer the telephone according to company guidelines
  • Stock, tag and display merchandise as required
  • Create price tags and merchandise signs

Job Criteria

Experience

Entry Level (1-2 years)


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