Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $10.50 - $14.25
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical
Vision
Dental
Paid Time Off
401(k)
Employee Discounts
scholarships

Job Description

Brookshire Grocery Company (BGC) is a well-established and community-focused grocery retailer headquartered in Tyler, Texas. BGC operates over 215 stores under five unique banners: Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's, spanning across Texas, Louisiana, Arkansas, and Oklahoma. With a deeply rooted commitment to fostering a supportive and thriving workplace, BGC emphasizes not just business success but also the well-being and growth of its employees. The company brings together a collaborative environment, celebrating each team member's contributions while offering extensive opportunities for career advancement and personal development. BGC’s culture champions inclusion, diversity, and community, making it a workplace where employees feel valued and empowered to make a difference.

This Customer Service role at Brookshire Grocery Company is designed for individuals passionate about engaging with customers and delivering exceptional service in a fast-paced retail grocery environment. As part of the front-end team, this role involves handling checkout services efficiently, including accurately scanning and bagging groceries, processing various tender types, and maintaining a high level of customer interaction. The position emphasizes accuracy in transactions, knowledge of store products, and adherence to company safety and operational policies.

In this role, you will not only perform routine customer service duties but also contribute to creating a safe and pleasant shopping environment. Responsibilities also include verifying prices, stocking front-end supplies, promoting customer loyalty programs, and ensuring compliance with all local, state, and federal regulations especially in relation to restricted goods. The work environment is dynamic, requiring someone who can manage multitasking demands and maintain a courteous and professional attitude under pressure. You will be supported through ongoing training and a culture that values wellness, flexibility, and career growth. Comprehensive benefits offered by BGC include medical, dental, and vision coverage, paid time off, 401(k) plans, employee discounts, and access to recreational activities, underscoring the company's investment in employee health and well-being.

At BGC, this position is ideal for candidates looking to start or build upon their retail career in a company that champions community and individual success. The role is typically entry-level, requiring a minimum age of 16 and providing on-the-job training. It demands physical stamina and the ability to work flexible hours including nights, weekends, and holidays. Becoming a part of BGC means joining more than just a workplace — it means becoming a valued member of a thriving community where your efforts directly contribute to helping customers and supporting the health and growth of the company.

Job Requirements

  • Minimum of 16 years of age required
  • TABC/LACT certification required where applicable
  • basic knowledge of cash register
  • basic knowledge of tender policies and procedures
  • basic mathematical and counting skills
  • ability to learn new technology systems, methods and processes
  • ability to remain courteous with customers at all times
  • ability to communicate effectively with customers and partners in written and verbal form
  • ability to multi-task and work in a fast-paced environment
  • ability to maintain a high level of accuracy
  • ability to work flexible schedules including nights, weekends and holidays

Job Qualifications

  • Typically involves on the job training
  • minimum of 16 years of age required
  • TABC/LACT certification required where applicable
  • basic knowledge of cash register
  • basic knowledge of tender policies and procedures
  • basic mathematical and counting skills
  • ability to learn new technology systems, methods and processes
  • ability to remain courteous with customers at all times
  • ability to communicate effectively with customers and partners in written and verbal form
  • ability to multi-task and work in a fast-paced environment
  • ability to maintain a high level of accuracy
  • ability to work flexible schedules including nights, weekends and holidays

Job Duties

  • Ensures correct checkout totals for customers by properly weighing, keying, and scanning items
  • maintains accurate money count in register at all times
  • accesses or memorizes product codes and remains familiar with ad and special items
  • remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc
  • maintains friendly and customer-service-oriented attitude by greeting customers, answering questions, locating and promoting products, and responding to complaints
  • promotes enrollment in Thank You Card program and assists customers with sign up process, where applicable
  • ensures groceries are bagged properly by putting like items together, limiting bag weight, preventing food cross-contamination, and ensuring customer receipt of all purchased items
  • takes precaution when handling objects to avoid damage to products, property, etc
  • ensures front-end racks, drink coolers and cleaning supply stations are stocked, cleaned, and presentable
  • maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures
  • complies with all Company policies and procedures
  • accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products

Job Criteria

Experience

Entry Level (1-2 years)


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