Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $10.25 - $14.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Educational support
Job Description
Brookshire Grocery Company (BGC) is a well-established supermarket chain headquartered in Tyler, Texas, operating over 215 stores across Texas, Louisiana, Arkansas, and Oklahoma under five distinct banners: Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's. With a strong regional presence, BGC is dedicated to building more than just a business — it focuses on cultivating communities where employees and customers alike can thrive. Known for its commitment to employee wellness and growth, Brookshire Grocery Company provides a supportive work environment where contributions are recognized and professional development is encouraged. The company offers numerous benefits including comprehensive medical, dental, vision, prescription coverage, paid time off, 401(k) retirement plans with company contributions, employee discounts, scholarship and educational assistance, and access to a large outdoor recreation area.
This Customer Service role at BGC involves direct engagement with customers, providing efficient and courteous checkout services while maintaining accuracy and upholding company standards. The role is geared towards individuals who take pride in delivering excellent customer experiences within a fast-paced retail grocery environment. Employees in this position will be responsible for scanning items, verifying prices, handling various payment methods, completing bagging of groceries with care, and contributing to a clean and safe shopping space. This is an ideal position for anyone looking to develop customer service skills and gain experience in retail operations, with the added benefit of being part of a company that values and supports its employees. The work schedule may include nights, weekends, and holidays, reflecting the needs of a busy retail environment. Brookshire Grocery Company emphasizes training on the job and values adherence to safety and legal compliance, especially concerning age-restricted product sales. Joining BGC means becoming part of a team dedicated not only to business success but also to creating a workplace where you can grow, enjoy flexibility, and have stability in your career.
This Customer Service role at BGC involves direct engagement with customers, providing efficient and courteous checkout services while maintaining accuracy and upholding company standards. The role is geared towards individuals who take pride in delivering excellent customer experiences within a fast-paced retail grocery environment. Employees in this position will be responsible for scanning items, verifying prices, handling various payment methods, completing bagging of groceries with care, and contributing to a clean and safe shopping space. This is an ideal position for anyone looking to develop customer service skills and gain experience in retail operations, with the added benefit of being part of a company that values and supports its employees. The work schedule may include nights, weekends, and holidays, reflecting the needs of a busy retail environment. Brookshire Grocery Company emphasizes training on the job and values adherence to safety and legal compliance, especially concerning age-restricted product sales. Joining BGC means becoming part of a team dedicated not only to business success but also to creating a workplace where you can grow, enjoy flexibility, and have stability in your career.
Job Requirements
- Minimum of 16 years of age required
- TABC/LACT certification required where applicable
- Ability to learn new technology systems, methods and processes
- Ability to remain courteous with customers at all times
- Ability to communicate effectively with customers and partners in written and verbal form
- Ability to multi-task and work in a fast-paced environment
- Ability to maintain a high level of accuracy
- Ability to work flexible schedules including nights, weekends and holidays
Job Qualifications
- Typically involves on the job training
- Minimum of 16 years of age required
- TABC/LACT certification required where applicable
Job Duties
- Ensures correct checkout totals for customers by properly weighing, keying, and scanning items
- Maintains accurate money count in register at all times
- Accesses or memorizes product codes and remains familiar with ad and special items
- Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
- Maintains friendly and customer-service-oriented attitude by greeting customers, answering questions, locating and promoting products, and responding to complaints
- Promotes enrollment in Thank You Card program and assists customers with sign up process, where applicable
- Ensures groceries are bagged properly by putting like items together, limiting bag weight, preventing food cross-contamination, and ensuring customer receipt of all purchased items
- Takes precaution when handling objects to avoid damage to products, property, etc.
- Ensures front-end racks, drink coolers and cleaning supply stations are stocked, cleaned, and presentable
- Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures
- Complies with all Company policies and procedures
- Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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