Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $9.00 - $12.25
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Benefits

Medical insurance
pharmacy insurance
Dental Insurance
Vision Insurance
Employee assistance program
retirement plans
educational assistance

Job Description

Dollar Tree is a leading discount variety store that offers customers a wide assortment of everyday products for one low price. Established as part of a large retail chain, Dollar Tree has grown to serve millions of customers nationwide, providing a diverse selection of merchandise ranging from household essentials to party supplies. The company thrives on delivering value and convenience to customers by maintaining efficient store operations and focusing on a seamless shopping experience.

Located at 2606 N Conway Avenue, Mission, Texas, this Dollar Tree location is hiring a Customer Service Associate to join their team on a part-time basis. This role is essential in sustaining the store’s standard of customer satisfaction and operational excellence. The position offers opportunities for individuals passionate about customer interaction and retail operations to grow in a supportive environment. While the specific salary is not disclosed, Dollar Tree is committed to offering compensation that reflects the experience and skills of its employees.

The Customer Service Associate plays a pivotal role in ensuring every customer enjoys a positive shopping experience. This includes assisting with inquiries and recommendations to make shopping pleasant and efficient. Associates are responsible for handling sales transactions accurately, maintaining cash security, and supporting inventory management by keeping the store well-stocked and orderly. In addition, they contribute to the safety and cleanliness of the store environment, ensuring that both product displays and communal areas such as bathrooms are maintained to high standards.

This role demands physical endurance as it includes unloading trucks, replenishing stock, and performing various housekeeping duties that keep the store organized and welcoming. Employees must be able to lift weights ranging from 30 to 50 pounds and engage in frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting movements. Strong communication and interpersonal skills are crucial, as associates interact regularly with customers, peers, and store leadership.

Dollar Tree values its workforce and provides a range of benefits designed to support employee well-being. These benefits include medical, dental, vision, and pharmacy insurance plans, as well as an Employee Assistance Program for mental and emotional support. Retirement planning options and educational assistance programs further contribute to employee growth and financial security. Importantly, Dollar Tree promotes a culture of inclusion and equality, offering reasonable accommodations to qualified individuals with disabilities and following all applicable employment laws regarding equal opportunity and fair labor practices.

This job description outlines the typical responsibilities and expectations of the Customer Service Associate role but is not exhaustive. Employees may be asked to perform additional duties as required or directed by their supervisors. Employment at Dollar Tree is at-will, allowing either party to end the relationship at any time without cause or notice. This flexibility helps the company maintain a dynamic and responsive working environment where employees can thrive and contribute meaningfully to the team’s success.

Job Requirements

  • High school diploma or equivalent is preferred
  • previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
  • ability to follow instructions and interpret operational documents is required
  • must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
  • excellent customer service and relationship management skills are required
  • strong organizational and communication skills are required
  • strong problem-solving and decision-making skills are required

Job Qualifications

  • High school diploma or equivalent is preferred
  • previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
  • ability to follow instructions and interpret operational documents is required
  • excellent customer service and relationship management skills are required
  • strong organizational and communication skills are required
  • strong problem-solving and decision-making skills are required

Job Duties

  • Assist customers with questions and recommendations
  • manage sales transactions while working assigned cash register
  • maintain security of cash and protect company assets
  • keep the store well-stocked, and recover merchandise
  • receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
  • ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
  • responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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