Job Overview
Employment Type
Temporary
Part-time
Compensation
Hourly
Range $16.00 - $18.00
Job Description
Lurvey Garden Center is a retail garden center located in Des Plaines, specializing in providing a wide selection of plants, gardening supplies, and outdoor décor to customers with a focus on quality and customer satisfaction. As a trusted establishment in the community, Lurvey Garden Center combines an inviting shopping environment with knowledgeable staff to help customers find the best products to suit their gardening and outdoor living needs. The facility prides itself on excellent customer service and a strong team-oriented atmosphere that encourages collaboration among employees to create a positive shopping experience for all visitors. This part-time seasonal position is designed to support the Garden Center's busy sales season, providing flexibility for individuals seeking seasonal employment and exposure to retail operations in the gardening industry.
The role of Cashier and Service Counter staff members is vital to the overall customer experience at Lurvey Garden Center. Reporting directly to the Service Counter Manager and Garden Center Sales Manager, the successful candidate becomes an essential part of the garden center sales team, responsible for engaging with customers, assisting them with product selections, order processing, and facilitating smooth transactions. This role embodies the team motto "EVERYBODY SERVES!" meaning every staff member is committed to serving customers with dedication and professionalism. Candidates should expect to work in a fast-paced environment that requires multi-tasking, effective communication, and problem-solving skills. An emphasis is placed on guiding customers through their purchasing journey with exceptional service, both in-person and over the phone, by answering inquiries promptly, accurately, and courteously.
The Cashier and Service Counter position demands a balanced cash drawer, an orderly workstation, and participation in maintaining the overall presentation of the store. In addition to transaction management, this role supports other departments by assisting with inventory restocking, small projects, and general store upkeep. Candidates should be comfortable performing light physical tasks, including standing for extended periods and handling items up to 20 pounds. Proficiency with POS systems, computer-based applications, and business equipment is also required to ensure efficient service delivery. This role offers an excellent opportunity for individuals interested in retail, customer service, or horticulture to gain valuable experience in a dynamic and supportive work environment.
The role of Cashier and Service Counter staff members is vital to the overall customer experience at Lurvey Garden Center. Reporting directly to the Service Counter Manager and Garden Center Sales Manager, the successful candidate becomes an essential part of the garden center sales team, responsible for engaging with customers, assisting them with product selections, order processing, and facilitating smooth transactions. This role embodies the team motto "EVERYBODY SERVES!" meaning every staff member is committed to serving customers with dedication and professionalism. Candidates should expect to work in a fast-paced environment that requires multi-tasking, effective communication, and problem-solving skills. An emphasis is placed on guiding customers through their purchasing journey with exceptional service, both in-person and over the phone, by answering inquiries promptly, accurately, and courteously.
The Cashier and Service Counter position demands a balanced cash drawer, an orderly workstation, and participation in maintaining the overall presentation of the store. In addition to transaction management, this role supports other departments by assisting with inventory restocking, small projects, and general store upkeep. Candidates should be comfortable performing light physical tasks, including standing for extended periods and handling items up to 20 pounds. Proficiency with POS systems, computer-based applications, and business equipment is also required to ensure efficient service delivery. This role offers an excellent opportunity for individuals interested in retail, customer service, or horticulture to gain valuable experience in a dynamic and supportive work environment.
Job Requirements
- High school diploma or equivalent
- Previous retail experience, cash handling, and reconciling skills
- Ability to work in a fast-paced environment and multi-task
- Ability to stand for extended periods
- Physical ability to exert up to 20 lbs occasionally and 10 lbs frequently
- Basic computer skills including POS systems
- Strong problem-solving and customer service skills
- Ability to communicate effectively both in person and on the phone
Job Qualifications
- Previous retail experience, cash handling, and reconciling skills
- Superb customer service skills and willingness to learn inventory with proper training
- Ability to work as a team member in a fast-paced environment, where multi-tasking is essential
- Ability to discern customer needs and direct them in the purchasing process
- Knowledge of business and computer-based skills including POS and internet systems
- Knowledge of general office equipment
- Close visual acuity to perform computer work, read small print, and visually inspect items
Job Duties
- Communicate with Customer Support Manager to facilitate customer needs
- Providing customers with outstanding customer service while guiding them through their purchasing transaction
- Guiding customers on the phone or in person to the appropriate department with proper decorum
- Assist customers with placing, processing, and facilitating orders and quotes while maintaining a visible presence on the sales floor
- Communicate with customers regarding their orders, deliveries, and inquiries
- Provide accurate and timely responses to questions regarding products and services
- Maintain a balanced cash drawer and tidy workstation
- Help other departments with small projects, including inventory restocking
- Helping the entire Garden Center team keep the store presentable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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