Job Overview

briefcase

Employment Type

Full-time
Part-time
moneybag

Compensation

Hourly
Exact $15.55
clock

Work Schedule

Day Shifts
Weekend Shifts
diamond

Benefits

Bonus opportunities
Career advancement opportunities
401K with company match
Employee stock purchase plan
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
Paid sick time
Paid holidays
paid Volunteer Time Off

Job Description

Floor & Decor is a leading specialty retailer of hard surface flooring and associated accessories in the United States, offering customers a wide range of products including tile, wood, laminate, and natural stone. With a strong presence across the country, Floor & Decor prides itself on its extensive product selections, competitive pricing, and an unwavering commitment to customer service. The company serves a broad customer base consisting of homeowners, professional installers, and contractors who value quality products and exceptional shopping experiences. Established as a prominent player in the home improvement industry, Floor & Decor continually invests in its locations and team members to foster a dynamic and supportive work environment.

The Cashier (Customer Service Associate) role is an essential part of the Floor & Decor team, acting as the first and final point of contact for customers in retail locations. This position offers both full-time and part-time employment opportunities and has a minimum base pay starting at $15.55 per hour, with higher pay available based on experience. Cashiers are primarily responsible for ensuring a positive customer experience from the moment customers enter the store to the completion of their purchase and exit. They greet customers warmly, assist with inquiries about products, and make recommendations that help customers feel confident about their buying decisions.

Additionally, this role involves processing transactions accurately using the point-of-sale system, handling returns and exchanges per company policy, and maintaining compliance with cash handling and safety procedures. Cashiers are also expected to contribute to the overall store operations by stocking merchandise, tagging products, and creating signage to enhance store presentation. Beyond technical skills, the company values cashiers who are honest, accountable, enthusiastic, and embody an entrepreneurial spirit. Employees in this role often have opportunities for career advancement and bonuses, underscoring Floor & Decor's commitment to employee growth and financial well-being.

Physical activity is a key aspect of this job, including lifting moderate weights, standing for extended periods, and working in environments that range from quiet retail settings to active warehouse spaces with occasional vehicular activity. Candidates must be at least 18 years old and able to perform the physical requirements necessary to succeed in this role. The company supports diversity and inclusion and provides reasonable accommodations for individuals with disabilities according to applicable laws.

Overall, this position is ideal for energetic individuals passionate about retail and customer service who seek a rewarding job with flexible hours that can accommodate various lifestyles. Floor & Decor's comprehensive benefits package, which includes medical, dental, vision, and life insurance plans, combined with paid time off and other incentives, makes this a compelling opportunity for job seekers who want to grow their career in a stable and respected home improvement retailer.

Job Requirements

  • Must be 18 years or older
  • Knowledge of basic math skills
  • Customer service experience
  • Potential travel to other stores for support
  • Ability to lift 20-50 pounds occasionally and 10-25 pounds frequently
  • Ability to stand, walk, reach, climb, stoop, kneel, crouch or crawl as needed
  • Availability to work flexible hours including weekends and holidays

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service experience
  • Basic math skills
  • Ability to operate POS systems
  • Strong communication and interpersonal skills
  • Attention to detail and accuracy
  • Ability to work in a fast-paced retail environment

Job Duties

  • Greet every customer in a helpful and courteous manner
  • Connect with customers, ask about their projects, recommend products and excite customers about their purchase
  • Provide above and beyond customer service and exceed customer expectations
  • Demonstrate and understand compliance of the company's safety processes
  • Act and work in a manner consistent with the company's core values
  • Process customers at checkout using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef