Cashier

Charleston, WV, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $11.50 - $15.50

Benefits

401(k) Plan

Healthcare plans

Virtual Doctor Visits

associate discount

Dave Ramsey's SmartDollar Program

Associate assistance program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Job Description

Rural King Farm and Home Store is a well-established retail chain that specializes in providing a wide range of agricultural supplies, farm equipment, home goods, and outdoor products to rural communities. Founded with a mission to support rural living and agriculture, Rural King has cultivated a reputation for offering exceptional products and dedicated service to its customers. The company prides itself on fostering a positive, people-first workplace culture where associates are empowered to grow professionally and personally. Rural King emphasizes a supportive environment, competitive benefits, and opportunities for advancement, making it an attractive employer for individuals seeking stable and fulfilling retail careers. The company operates numerous stores across several states, each committed to serving the unique needs of their local rural areas with expert knowledge and a customer-centric approach.

The role of Cashier at Rural King is a part-time position that serves as the frontline ambassador of the brand. Cashiers are integral to creating a positive shopping experience by delivering outstanding customer service and ensuring all transactions are handled with accuracy and professionalism. This role involves welcoming customers warmly, guiding them through the checkout process, and educating them on loyalty programs and special offers. Rural King’s Cashiers maintain the store’s atmosphere by assisting with general maintenance activities like stocking, cleaning, and managing front-end tasks efficiently. The position requires excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced retail environment.

Cashiers at Rural King utilize technology and communication tools to facilitate sales, respond to customer inquiries, and support the overall operations of the store. They play a key role in loss prevention by being vigilant and proactive in monitoring merchandise and store conditions. Rural King values associates who demonstrate integrity, teamwork, accountability, and a commitment to continuous improvement, and these values are expected to be reflected in the daily duties of the Cashier role. The company also encourages ongoing learning through training programs and workshops to ensure associates remain knowledgeable and skilled.

The part-time nature of the position offers flexibility while providing the opportunity to be part of a caring and community-focused retail organization. Rural King supports its associates with benefits such as a 401(k) plan with matching contributions, healthcare options, virtual doctor visits, associate discounts, and additional wellness and assistance programs. This role is ideal for individuals passionate about rural lifestyles who thrive in customer-focused environments and want to contribute to the success of a brand dedicated to rural communities.

Job Requirements

High school diploma or equivalent
Previous retail or cashier experience preferred but not required
Ability to maintain a seated or standing position for extended durations
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
Able to navigate and access all facilities
Skill to effectively communicate verbally with others, both in-person and via electronic devices
Close vision for computer-related tasks

Job Qualifications

Possess exceptional customer service skills and a desire to help others
Comfortable navigating computer systems and software to assist customers or manage activities
Excellent verbal and written interpersonal and communication skills
Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient
Strong communications (written, oral and interpersonal skills)
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
Proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization
Ability to complete repetitive activities
Demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks
Demonstrates a proactive and positive attitude towards training new cashiers

Job Duties

Exceed customer expectations by delivering outstanding service through clear communication and active listening
Greet customers with a friendly and welcoming demeanor as they enter the store
Follow the cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP)
Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines
Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers
Provide product information and answer basic customer inquiries, offering recommendations as appropriate
Coordinate with the loaders promptly respond to customer requests for assistance
Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism
Stand in designated area in front of the registers to indicate that you are available to assist customers when not currently engaged in a transaction
Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations
Utilize the designated cashier script to engage with customers during transactions
Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options
Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor
Ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy
Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed
Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service
Execute cashier responsibilities thoroughly, encompassing a range of tasks such as stocking coolers, cleaning front windows, and efficiently managing registers
Refill popcorn and coffee stations in a timely manner to meet customer demands and maintain a positive experience
Keep shopping carts and restrooms clean and well-maintained to ensure a positive customer experience
Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer
Participate in cross-training for flexibility in various departments and responsibilities
Actively participate in learning initiatives offered such as training programs, workshops, and webinars
Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
Demonstrate behaviors that exemplify Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
Perform other duties as assigned