Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.25 - $17.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts

Job Description

Mariano's, headquartered in Illinois, has proudly been serving customers across the Chicago Metro area through over 40 stores since merging with The Kroger Company in 2015. As part of the Kroger family of companies, Mariano's brings together diverse teams united by a shared passion for food and people, focusing on one purposeful mission: To Feed the Human Spirit. The company boasts a rich history of innovation, striving tirelessly to craft extraordinary experiences not only for its customers but also for the communities and employees it serves, with food always at the center of every endeavor.

Mariano's is recognized as a prominent grocery retailer known for its commitment to exceptional customer service and community engagement. Its stores offer a wide variety of fresh, quality foods and products, aiming to meet the diverse tastes and preferences of the vibrant Chicago metropolitan audience. Joining Mariano's means becoming part of a culture that values respect, honesty, integrity, diversity, inclusion, and safety, making it a workplace where everyone feels valued and empowered.

This role centers on creating an outstanding customer experience by delivering exceptional service and maintaining a welcoming environment that encourages customer loyalty and return visits. The position involves direct interaction with customers to meet their needs promptly and accurately, alongside responsibilities to uphold safety standards and cleanliness throughout the store. Employees in this role embody the company's core values, contributing positively to the store atmosphere and supporting the broader goals of community trust and satisfaction.

Mariano's offers flexible scheduling in both full-time and part-time roles, making this opportunity suitable for a variety of individuals – whether seeking a part-time job or a new career path in the retail and grocery industry. The company provides comprehensive benefits to support the well-being of its associates, which includes medical, dental, and vision coverage, paid time off, employee assistance programs, tuition reimbursement programs, valuable discounts, and opportunities for professional development and career growth.

Working at Mariano's means joining a purpose-driven team where your contributions matter. The company cultivates an environment that supports your personal and professional growth, helping you to thrive both at work and in your life outside of employment. Employees are encouraged to grow their skills and explore diverse career paths through industry-leading training and educational programs. If you are caring, motivated, and eager to learn, Mariano's invites you to apply and become a valued member of its family, where your potential is unlimited and every day brings the chance to make a meaningful difference.

Job Requirements

  • Customer service experience
  • Effective communication skills
  • Knowledge of basic math such as counting, addition, and subtraction
  • Ability to work in a fast-paced environment
  • Ability to manage conflict reasonably and cooperatively
  • Availability to work flexible schedules
  • Capability to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • Customer service experience
  • Effective communication skills
  • Knowledge of basic math including counting, addition, and subtraction
  • Ability to operate Point of Sale systems
  • Understanding of company policies regarding tender types and restricted items
  • Ability to work cooperatively in high-paced environments
  • Skills in conflict resolution and problem-solving
  • Honesty and integrity in handling customer and business information
  • Ability to provide excellent customer support and product knowledge
  • Capability to follow directions and seek assistance when necessary

Job Duties

  • Create an outstanding customer experience through exceptional service
  • Establish and maintain a safe and clean environment
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety
  • Process customer transactions accurately and efficiently using the Point of Sale system
  • Handle various tenders including cash, checks, credit, debit, SNAP EBT, and coupons according to company policy
  • Adhere to guidelines on restricted sale items such as alcohol, tobacco, and DVDs
  • Report pricing discrepancies and follow procedures for postage stamps, gift cards, and coupons
  • Maintain current knowledge of ads and promotions
  • Comply with food safety regulations and safety programs
  • Inspect equipment and notify management of repair needs
  • Provide assistance and answer questions about products
  • Work cooperatively in a fast-paced environment
  • Manage conflict in a reasonable and cooperative manner
  • Act with honesty and integrity regarding customer and business information
  • Seek assistance when necessary to resolve issues
  • Provide support and assistance to minors, individuals with special needs, and older adults
  • Perform essential functions with or without accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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