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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Kroger, originating from a humble grocery store in Cincinnati over a century ago, has evolved to become the nation's largest grocer with nearly 2,800 stores across 35 states operating under 28 different names. Known as America's grocer, Kroger prides itself on bringing together diverse teams passionate about food and people with a unified purpose: To Feed the Human Spirit. The company is characterized by its dedication to innovation, community engagement, and delivering exceptional customer experiences. At Kroger, the focus extends beyond just providing groceries; it centers on creating memorable experiences for customers, fostering strong community ties, and nurturing growth opportunities for its associates.
The role of Cashier/Checker at Kroger is vital in maintaining the company’s exceptional customer service standards. This position is not just about processing transactions; it’s about being the welcoming face who actively engages with customers, ensuring they feel valued and appreciated. The Cashier/Checker is responsible for quickly, accurately, and efficiently handling customer transactions while adhering to the point of sale (POS) system protocols and company policies. Beyond transactional duties, the role involves enforcing safety programs, understanding and managing complex tender types such as SNAP EBT, WIC, and loyalty offers, as well as helping maintain an orderly, safe environment welcoming to all customers. This position requires honesty, integrity, and a commitment to the company’s core values of respect, diversity, inclusion, and safety. Whether full-time or part-time, associates in this role are offered flexible scheduling options alongside comprehensive benefits that support their physical, emotional, and financial well-being. Kroger invests in its people by providing a conducive work environment that encourages growth, learning, and career advancement, demonstrated by its continuing education program and varied training opportunities. This role is ideal for individuals passionate about customer service who thrive in dynamic, fast-paced environments and who seek a fulfilling position where they can make a genuine difference while progressing in their career within the grocery retail industry.
The role of Cashier/Checker at Kroger is vital in maintaining the company’s exceptional customer service standards. This position is not just about processing transactions; it’s about being the welcoming face who actively engages with customers, ensuring they feel valued and appreciated. The Cashier/Checker is responsible for quickly, accurately, and efficiently handling customer transactions while adhering to the point of sale (POS) system protocols and company policies. Beyond transactional duties, the role involves enforcing safety programs, understanding and managing complex tender types such as SNAP EBT, WIC, and loyalty offers, as well as helping maintain an orderly, safe environment welcoming to all customers. This position requires honesty, integrity, and a commitment to the company’s core values of respect, diversity, inclusion, and safety. Whether full-time or part-time, associates in this role are offered flexible scheduling options alongside comprehensive benefits that support their physical, emotional, and financial well-being. Kroger invests in its people by providing a conducive work environment that encourages growth, learning, and career advancement, demonstrated by its continuing education program and varied training opportunities. This role is ideal for individuals passionate about customer service who thrive in dynamic, fast-paced environments and who seek a fulfilling position where they can make a genuine difference while progressing in their career within the grocery retail industry.
Job Requirements
- Customer service experience
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
Job Qualifications
- Customer service experience
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
- Prior experience as a Bagger or Courtesy Clerk is desired
- Ability to work cooperatively in a fast-paced environment
- Strong integrity and honesty
- Capable of managing conflict in a professional manner
- Ability to follow directions and seek help when needed
Job Duties
- Be visible and actively greet, engage and assist customers
- Process customer transactions through the check lane quickly, accurately, and efficiently
- Handle various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy
- Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss
- Understand and adhere to guidelines on restricted sale items such as alcohol, tobacco, DVDs
- Report pricing discrepancies to the Scan Coordinator
- Follow established policies and procedures for postage stamps, gift cards, and coupons
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Comply with safety procedures, identify unsafe conditions, accidents, or issues and notify store management
- Inspect equipment and notify appropriate department or store manager of any items in need of repair
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Adhere to all local, state and federal laws, and company guidelines
- Work cooperatively in high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Act with honesty and integrity regarding customer and business information
- Follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
- Perform the essential functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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