Cashier

Under the general direction of the Staff Services Manager I (SSMI), the Office Technician - Typing (OT) at the Board of Behavioral Sciences performs various duties in the Examination and Cashiering Unit, including cashier licensing, examination, and renewal applications; processing requests for replacement licenses, certificates, citations/fines, and cost recovery; processing reimbursement of dishonored checks related to applications and renewals; preparing revenue refunds, cash refunds, and revenue transfers; reviewing and processing name change requests; maintaining and updating renewal cashiering log files, refunds, and transfer log files. The incumbent provides excellent customer service by responding to inquiries in person, in writing, and/or over the telephone, providing detailed and complex information to cashiering inquiries regarding the renewal process, insufficient fees, and dishonored checks, which require computer, typing, and research skills. The role also involves maintaining Cashiering Unit records and filing and performing periodic reviews of the Unit's files for record retention and confidential destruction when necessary. Employees are responsible for creating an inclusive, safe, and secure work environment, providing equitable services, and working towards improving outcomes for all Californians.