Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
healthcare coverage including medical, dental, vision and prescription plans
Flexible scheduling in full- and part-time roles
Paid time off including holiday and sick pay
Employee Assistance Program providing free counseling
Confidential financial tools and coaching
Associate discounts on food, travel, technology and more
up to $21,000 in tuition reimbursement
industry-leading training programs and diverse career pathways
Job Description
Kroger, founded over a century ago in Cincinnati, Ohio, has evolved from a small grocery store into the nation’s largest grocer with nearly 2,800 stores across 35 states, operating under 28 different brand names. As America’s grocer, Kroger takes immense pride in uniting passionate, diverse teams dedicated to food and people, all working towards one common goal: To Feed the Human Spirit. With a rich history of innovation, Kroger continuously strives to deliver exceptional experiences not only for its customers and communities but also for its associates, placing food at the core of every interaction.
The organization fosters a co... Show More
The organization fosters a co... Show More
Job Requirements
- Customer service experience
- Effective communication skills
- Knowledge of basic math such as counting, addition, and subtraction
Job Qualifications
- Customer service experience
- Effective communication skills
- Knowledge of basic math such as counting, addition, and subtraction
- Ability to work cooperatively in a fast-paced, high-pressure environment
- Ability to manage conflict in a reasonable, non-confrontational manner
- Honesty and integrity in handling customer and business information
- Willingness to follow directions and seek help when needed
- Ability to provide support and assistance to diverse customer groups including minors and individuals with special needs
Job Duties
- Being visible and actively greeting, engaging and assisting customers
- Processing customer transactions through the check lane quickly, accurately, and efficiently
- Handling various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy
- Understanding and adhering to company limits on cash shortages and/or overages and working honestly and effectively to control loss
- Complying with guidelines on restricted sale items such as alcohol, tobacco, DVDs
- Reporting pricing discrepancies to the Scan Coordinator
- Following established policies and procedures for postage stamps, gift cards, and coupons
- Staying current with present, future, seasonal and special ads
- Adhering to all food safety regulations and guidelines
- Reinforcing safety programs by complying with safety procedures and reporting unsafe conditions, accidents or issues to store management
- Practicing preventive maintenance by inspecting equipment and notifying appropriate department or store manager of needed repairs
- Creating an environment that enables customers to feel welcome, important and appreciated by answering product-related questions
- Adhering to all local, state and federal laws and company guidelines
- Working cooperatively in high-paced and sometimes stressful environments
- Managing conflict in a reasonable, non-confrontational and cooperative manner
- Acting with honesty and integrity regarding customer and business information
- Following directions and seeking assistance when necessary to resolve customer and business issues
- Providing support and assistance through direct interaction with minors, individuals with special needs, and older adults
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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