Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $26,799.78 - $31,149.71
Benefits
teamwork
support
Autonomy
Relationships
Continuous Improvement
Efficiencies
Growth Mindset
Job Description
Connolly's Do It Best is a retail store part of Nation's Best Holdings, LLC, dedicated to providing high-quality hardware products and excellent customer service to communities. This company operates within the retail hardware industry, known for offering a wide range of home improvement, repair, and maintenance supplies. Connolly's Do It Best is committed to building meaningful relationships with its customers by focusing on personalized service, continuous improvement, and fostering a welcoming atmosphere where customers feel valued and supported. Located at the Dupont Village store in Fort Wayne, IN, this location serves as a vital community hub catering to homeowners, contractors,... Show More
Job Requirements
- High school diploma or equivalent preferred
- Proficiency in using computers and operating point-of-sale (POS) systems
- Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
- Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
- Strong interpersonal skills with the willingness to consistently provide superior customer service skills
- Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting and reaching throughout the work shift
- Availability to work a flexible schedule, including nights and weekends, to accommodate the needs of the business
Job Qualifications
- High school diploma or equivalent preferred
- Proficiency in using computers and operating point-of-sale (POS) systems
- Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
- Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
- Strong interpersonal skills with the willingness to consistently provide superior customer service skills
- Physical ability to lift and carry items weighing 25-50 pounds, as well as perform tasks like bending, twisting, squatting and reaching throughout the work shift
- Availability to work a flexible schedule, including nights and weekends, to accommodate the needs of the business
Job Duties
- Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs
- Answers phone calls in a polite and timely manner, addressing customer inquiries and providing assistance
- Assists customers in locating products, offering recommendations, and providing personalized information
- Upsells and promotes items to increase overall sales and enhance the customer experience
- Highlights Do It Best reward program to customers, encouraging their participation to foster customer loyalty
- Follows company standards and procedures to ensure efficient operations and meet customer expectations
- Processes checkouts accurately and efficiently, adhering to proper cash handling procedures
- Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities
- Resolves customer issues with the support and guidance of management
- Maintains a clean, organized, and safe work environment
- Performs any other tasks as assigned by supervisors or management
Job Location
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