Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k plan
Paid vacation
Paid manufacturer product training
Employee assistance program
Advancement opportunities
Custom tailored onboarding training programs
Job Description
Frank Motors is a well-established and family-owned group of dealerships located in National City, California. The group includes Frank Toyota, Frank Subaru, and Frank Hyundai, forming one of the largest and most respected automotive dealerships in the San Diego area. Since 1965, Frank Motors has been a key player in the automotive industry, offering an excellent reputation for customer service, community involvement, and industry leadership. The company's ownership is actively engaged in enhancing the automotive field, both locally and statewide, ensuring that the dealerships maintain high standards and achieve notable accolades such as the prestigious JD Powers Excellence Award and... Show More
Job Requirements
- Must have previous customer service experience
- Excellent phone and in-person communication skills
- Outstanding customer service skills
- Proficient computer skills
- Professional work ethic and high integrity
- Ability to work as a team or independently
- Strong problem solving and follow up skills
- Professional personal appearance
- Minimum of a high school diploma or equivalent
- Must be able to work a flexible schedule including nights and Saturdays
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience
- Excellent phone and in-person communication skills
- Proficient computer skills
- Strong problem-solving and follow-up abilities
- Professional work ethic and high integrity
- Ability to work independently and as part of a team
- Professional personal appearance
- Preferred experience in automotive industry
- Reynolds and Reynolds software experience
- Bilingual in English and Spanish
Job Duties
- Calculate customer bills using dealership computer systems
- Receive cash, checks, and credit card payments and record amounts accurately
- Make change and issue receipts promptly
- Handle customer complaints diplomatically and refer to appropriate personnel
- File service repair orders and parts counter tickets
- Process rental transactions and VIP rewards
- Book and remind customers of service appointments
Job Location
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