Job Overview
Employment Type
Part-time
Benefits
healthcare coverage including medical, dental, vision and prescription coverage
flexible scheduling with paid time off including holiday and sick pay
Employee Assistance Program providing free counseling
Financial coaching and tools
Associate discounts on food, travel, technology and more
up to $21,000 in tuition reimbursement
industry-leading training programs and career growth opportunities
Job Description
Kroger is a renowned leader in the grocery retail industry, tracing its humble beginnings back to a single grocery store in Cincinnati over a century ago. From this modest start, Kroger has expanded into the largest grocer in the United States, operating nearly 2,800 stores across 35 states under 28 different brand names. As America’s grocer, Kroger is deeply committed to its mission of feeding the human spirit by uniting diverse teams who have a shared passion for food and customer service. Kroger is widely recognized not only for the variety and quality of its product offerings but also for... Show More
Job Requirements
- customer service experience
- effective communication skills
- knowledge of basic math including counting, addition, and subtraction
Job Qualifications
- customer service experience
- effective communication skills
- knowledge of basic math including counting, addition, and subtraction
- ability to handle multiple tender types and use POS systems
- ability to work in a fast-paced environment
- capacity to manage conflict professionally
- ability to act with honesty and integrity
- ability to follow directions and seek assistance when necessary
- supportive attitude towards diverse populations including minors, individuals with special needs, and older adults
Job Duties
- create an outstanding customer experience through exceptional service
- establish and maintain a safe and clean environment that encourages customers to return
- demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others
- actively greet, engage, and assist customers
- process customer transactions quickly, accurately, and efficiently through the check lane
- handle various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, complex loyalty offers, and coupons according to company policy
- adhere to company limits on cash shortages and overages and work to control loss
- understand and follow guidelines on restricted sale items like alcohol, tobacco, and DVDs
- report pricing discrepancies to the Scan Coordinator
- follow established policies for postage stamps, gift cards, and coupons
- stay current with present, future, seasonal, and special ads
- adhere to all food safety regulations and guidelines
- comply with safety procedures and notify management of unsafe conditions or accidents
- perform preventive equipment maintenance and report needed repairs
- answer customer questions about products sold in the department and store
- adhere to all local, state, federal laws and company guidelines
- work cooperatively in a high-paced and sometimes stressful environment
- manage conflict in a reasonable, nonconfrontational, and cooperative manner
- act with honesty and integrity regarding customer and business information
- follow directions and seek assistance to resolve issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
- perform essential functions with or without reasonable accommodation
Job Location
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