Job Overview
Compensation
Type:
Hourly
Rate:
Exact $19.00
Benefits
competitive hourly wage
Seasonal employment opportunity
Dynamic and creative work environment
training on payment systems and customer service
Inclusive and diverse workplace culture
opportunity to gain experience in entertainment industry
Employee discounts on merchandise
Job Description
Thirteenth Floor Entertainment Group is a renowned leader in the immersive entertainment industry, specializing in creating thrilling, story-driven live events and haunted attractions nationwide. Known for their commitment to pushing creative boundaries, the company designs and operates events that captivate and excite audiences through innovative themes, detailed environments, and memorable guest experiences. Based in Denver, Colorado, Thirteenth Floor Entertainment Group is dedicated to delivering world-class entertainment that combines horror, storytelling, and interactive elements to engage and entertain visitors of all ages. This establishment prides itself on fostering a culture of creativity, collaboration, and fun, ensuring that each event is not... Show More
Job Requirements
- must be at least 18 years old
- availability to work evenings and weekends
- ability to stand and move throughout the event area for long periods
- strong communication and interpersonal skills
- experience or aptitude in operating point-of-sale systems
- physical ability to lift and carry up to 25 pounds
- commitment to reliable attendance
Job Qualifications
- must be at least 18 years old to apply and work in this role
- availability to work evenings and weekends, with a strong commitment to reliable and consistent attendance
- comfortable standing and moving throughout the event area for extended periods during each shift
- exceptional communication and interpersonal skills, with proven ability to handle challenging situations with professionalism and poise
- experience operating the Square payment system, or demonstrated ability to learn new point-of-sale technology quickly and efficiently
- physically able to lift and carry up to 25 pounds for restocking and inventory management tasks
Job Duties
- operate the Square payment system to efficiently and accurately process cash, credit, and debit transactions
- issue receipts and handle refunds or exchanges promptly and in accordance with company policies
- balance the cash register and generate end-of-day financial reports to ensure accuracy and accountability
- welcome guests with a smile and deliver friendly, immersive assistance to enhance their experience
- provide clear information about the attraction, pricing, and special offers
- address customer concerns or complaints professionally, ensuring guest satisfaction
- promote and sell merchandise, add-ons, and upgrades to maximize guest enjoyment and drive revenue
- inform guests about bundle deals and special promotions to encourage additional purchases
- monitor merchandise stock levels and promptly report low inventory to management
- assist with restocking shelves and maintaining a clean, organized sales area
- participate in regular inventory counts to ensure accurate tracking of all items
- support the efficient flow of guests by assisting with queue line management and maintaining a positive atmosphere
Job Location
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