Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee stock purchase plan
Referral Bonus Program
A personal holiday and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Job Description
Floor & Decor is a leading specialty retailer and distributor of hard surface flooring and related accessories in the United States. Renowned for its extensive product selection, competitive pricing, and excellent customer service, Floor & Decor serves a diverse customer base including homeowners, professional installers, and commercial customers. The company operates numerous warehouse-style stores across the country, providing a unique shopping experience shaped by a strong commitment to quality and value. Floor & Decor’s dedication to innovation, customer satisfaction, and team member development has positioned it as a trusted name within the home improvement industry.Show More
The role of a Cashier, also known as a Customer Service Associate, is fundamental to sustaining Floor & Decor’s high standards of customer interaction and operational efficiency. As the first and last point of contact for customers during their shopping experience, Cashiers have the responsibility of ensuring that each customer leaves the store feeling valued and satisfied. This position involves engaging customers with a friendly greeting, addressing their needs, processing transactions accurately, and handling returns and exchanges in alignment with company policies. The cashier role not only requires technical proficiency with the point of sale (POS) system but also strong interpersonal skills to connect with customers, understand their projects, and promote Floor & Decor’s product offerings with genuine enthusiasm.
This opportunity is available in both full-time and part-time capacities, offering flexibility to accommodate various schedules. Compensation for this role ranges from $16.40 to $20.40 per hour, reflecting the company's recognition of the importance of this customer-facing position in driving sales and customer loyalty.
Cashiers at Floor & Decor are expected to embody key qualities such as friendliness, enthusiasm, accountability, and a strong work ethic. These attributes help to foster a positive environment both for customers and fellow team members. In addition to transactional responsibilities, Cashiers contribute to the overall store atmosphere by maintaining merchandise displays, creating price tags and signage, and ensuring that safety protocols are followed meticulously. The ability to work efficiently in a dynamic warehouse setting, sometimes exposed to moving vehicles, adds an extra layer of responsibility to this role.
Beyond the day-to-day duties, Floor & Decor emphasizes the value of personal growth and career advancement for its employees. The company offers a range of benefits including performance bonuses, career progression opportunities, relocation options, and comprehensive insurance plans. Additionally, initiatives such as a personal holiday program and volunteer time off demonstrate Floor & Decor’s commitment to work-life balance and community involvement.
In summary, the Cashier role at Floor & Decor is a vital part of the customer service team, blending operational tasks with customer engagement to create an exceptional shopping experience. Those who join the team are not only joining a company with a strong retail presence but are stepping into a position that values honesty, connection, and a proactive approach to customer care and store excellence.Show Less
This opportunity is available in both full-time and part-time capacities, offering flexibility to accommodate various schedules. Compensation for this role ranges from $16.40 to $20.40 per hour, reflecting the company's recognition of the importance of this customer-facing position in driving sales and customer loyalty.
Cashiers at Floor & Decor are expected to embody key qualities such as friendliness, enthusiasm, accountability, and a strong work ethic. These attributes help to foster a positive environment both for customers and fellow team members. In addition to transactional responsibilities, Cashiers contribute to the overall store atmosphere by maintaining merchandise displays, creating price tags and signage, and ensuring that safety protocols are followed meticulously. The ability to work efficiently in a dynamic warehouse setting, sometimes exposed to moving vehicles, adds an extra layer of responsibility to this role.
Beyond the day-to-day duties, Floor & Decor emphasizes the value of personal growth and career advancement for its employees. The company offers a range of benefits including performance bonuses, career progression opportunities, relocation options, and comprehensive insurance plans. Additionally, initiatives such as a personal holiday program and volunteer time off demonstrate Floor & Decor’s commitment to work-life balance and community involvement.
In summary, the Cashier role at Floor & Decor is a vital part of the customer service team, blending operational tasks with customer engagement to create an exceptional shopping experience. Those who join the team are not only joining a company with a strong retail presence but are stepping into a position that values honesty, connection, and a proactive approach to customer care and store excellence.Show Less
Job Requirements
- Must be 18 years or older
- Knowledge of basic math skills
- Customer service experience
- Potential travel to other stores for support
Job Qualifications
- Must be 18 years or older
- Knowledge of basic math skills
- Customer service experience
- Potential travel to other stores for support
Job Duties
- Greet every customer in a helpful and courteous manner
- Connect with customers, ask about their projects, recommend our products and excite customers about their purchase
- Provide above and beyond customer service and exceed customer expectations
- Demonstrate and understand compliance of the company’s safety processes
- Act and work in a manner consistent with the company’s core values
- Process customers at checkout using the point of sale (POS) system
- Process customer refunds and exchanges according to established guidelines
- Open and close registers
- Follow established cash, check and credit card acceptance procedures
- Answer the telephone according to the company guidelines
- Stock, tag and display merchandise as required
- Be able to create price tags and merchandise signs
Job Location
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