
Job Overview
Compensation
Hourly
Range $22.90 - $26.72
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
flexible schedule
Job Description
The Exchange is a leading retail and food service establishment committed to providing exceptional experiences to its customers and fostering a supportive and growth-oriented workplace for its employees. As a reputable company in the food service industry, the Exchange operates a dynamic environment where customer satisfaction and team collaboration are paramount. The organization understands the crucial role that its employees play in achieving business goals and continuously invests in their development and well-being. By joining the Exchange, you become part of a team that values accountability, innovation, and customer engagement, making it an excellent place for those seeking a career in food service management and leadership.
As a Food Service Foreman at the Exchange, you will take on a pivotal leadership role guiding a team of dedicated Food Service Workers focused on delivering extraordinary customer experiences. In this role, you are responsible for understanding the sales goals of the department and store while planning and executing daily and weekly workloads to meet these objectives effectively. You will create schedules that align with both customer demand and business needs, ensuring that your team works efficiently and remains engaged. A significant part of your responsibilities includes fostering a culture of accountability by setting clear performance expectations and managing crucial service and engagement behaviors. This leadership role requires you to be proactive in responding to and deescalating negative customer experiences promptly, empowering your team members to resolve issues efficiently and maintain high satisfaction levels.
Promotion of a positive, customer-centric culture is at the heart of this role. As Food Service Foreman, you will lead by example, greeting customers warmly with eye contact and a genuine smile, ensuring that every shopper has an extraordinary experience. You will cultivate an environment in which team members feel valued and motivated to uphold the Exchange's standards of service and customer care. Your ability to utilize business knowledge to identify, troubleshoot, and follow up on areas of opportunity will directly impact the overall success of your department.
The Exchange not only values the work you do but also puts a strong emphasis on your personal and professional growth. You will have access to valuable tools and resources designed to help you succeed and advance within the company. Joining the Exchange means being part of a team that supports your ambitions and encourages ongoing learning and development. This role is both challenging and rewarding, offering the chance to make a meaningful impact on customers and colleagues alike, while building a successful career in food service leadership.
As a Food Service Foreman at the Exchange, you will take on a pivotal leadership role guiding a team of dedicated Food Service Workers focused on delivering extraordinary customer experiences. In this role, you are responsible for understanding the sales goals of the department and store while planning and executing daily and weekly workloads to meet these objectives effectively. You will create schedules that align with both customer demand and business needs, ensuring that your team works efficiently and remains engaged. A significant part of your responsibilities includes fostering a culture of accountability by setting clear performance expectations and managing crucial service and engagement behaviors. This leadership role requires you to be proactive in responding to and deescalating negative customer experiences promptly, empowering your team members to resolve issues efficiently and maintain high satisfaction levels.
Promotion of a positive, customer-centric culture is at the heart of this role. As Food Service Foreman, you will lead by example, greeting customers warmly with eye contact and a genuine smile, ensuring that every shopper has an extraordinary experience. You will cultivate an environment in which team members feel valued and motivated to uphold the Exchange's standards of service and customer care. Your ability to utilize business knowledge to identify, troubleshoot, and follow up on areas of opportunity will directly impact the overall success of your department.
The Exchange not only values the work you do but also puts a strong emphasis on your personal and professional growth. You will have access to valuable tools and resources designed to help you succeed and advance within the company. Joining the Exchange means being part of a team that supports your ambitions and encourages ongoing learning and development. This role is both challenging and rewarding, offering the chance to make a meaningful impact on customers and colleagues alike, while building a successful career in food service leadership.
Job Requirements
- high school diploma or equivalent
- 6 months food supervisory experience required
- basic computer skills
- excellent communication skills
- ability to work in a fast-paced environment
- willingness to cross-train and work in other areas of the store
- ability to lead and motivate a team
Job Qualifications
- able to learn and adapt to current technology needs
- able to think quickly on the spot to answer customer questions
- able to take initiative
- able to share brand knowledge
- able to lead teams to meet organizational objectives
- excellent attention to detail
- willingness to cross-train and work in other areas of the store
- must possess a welcoming and helpful attitude toward customers and other team members
- excellent communication skills
- basic computer skills
- 6 months food supervisory experience required
Job Duties
- lead a team of food service workers to deliver excellent customer experiences
- plan and execute daily and weekly workloads to meet sales goals
- create schedules that align with customer and business needs
- promote a positive team and customer-centric culture
- lead a culture of accountability through clear expectations
- respond to and deescalate negative customer experiences
- utilize business knowledge to troubleshoot and follow up on opportunity areas
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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