Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Career development opportunities
Meal allowance
Job Description
Hotel Emma is a distinguished luxury hotel nestled in the vibrant Pearl District, known for its historic charm and exceptional guest services. As a renowned establishment blending rich history with modern luxury, Hotel Emma offers guests a unique experience that marries comfort, sophistication, and personalized hospitality. The hotel is celebrated for its exquisite atmosphere, attentive staff, and dedication to maintaining the highest standards in all areas of operation. Guests come to Hotel Emma not only for lodging but also to enjoy the artistic ambiance, fine dining options, and bespoke services that define its reputation as a premier destination for travelers... Show More
Job Requirements
- High school diploma or equivalent
- customer service experience preferred
- minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury restaurant
Job Qualifications
- Ability to communicate effectively and warmly with guests
- strong organizational skills and attention to detail
- knowledge of hospitality industry standards
- experience using reservation systems such as Open Table
- ability to handle guest complaints diplomatically
- team collaboration skills
- positive attitude and genuine hospitality
- flexibility to work varied shifts including evenings and weekends
- ability to multitask in a fast-paced environment
Job Duties
- Be a Carriqui/Hotel Emma Storymaker
- maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- ensure that standards are maintained at a superior level on a daily basis
- maintain complete knowledge of correct maintenance and use of equipment
- use equipment only as intended
- anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- promptly seat guest, pulling out chairs for ladies, general conversation about their day
- maintain positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge at all times of all hotel features/services, hours of operation
- all room types, numbers, layout, decor, appointments and location
- all room rates, special packages and promotions
- daily house count and expected arrivals/departures
- scheduled daily reservations, group activities & VIP's
- meet with Supervisor to review daily assignments and priorities
- access all reservations from Open Table
- set up work station with necessary supplies
- answer department telephone within 3 rings, using correct greeting and telephone etiquette
- promote positive guest relations to all individuals approaching the Host Stand
- confirm reservation in system and review all noted information
- for guests without a reservation, be strategic in the time slot
- register guest in the computer with as much detail as possible
- verify reservation information with the guest (first and last name, party size, email and special request)
- communicate any specials or promotions
- direct seater to escort guest to assigned table
- maintain guest history files on all guests
- communicate VIP and special guest arrivals to designated server and manager, in both front and heart of house
- document all guest requests, complaints or problems
- take, record and relay messages accurately, completely and legibly
- document and confirm reservations and cancellations
- block tables in computer and follow through on designated requirements
- communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- generate, print and distribute daily and weekly reports
- resolve discrepancies with reservations
- retrieve guest preferences service staff and update guest notes in Open Table
- solicit guest comments on their stay
- document pertinent information in the log book/Open Table/Host Checklist
- provide warmth and hospitality to ensure all guests feel welcomed and appreciated with genuine interactions
- make adjustments when necessary while keeping leadership informed to accommodate guests
- partner daily with concierge team to review all notes on in house guests and reservations including celebrations, allergens, dietary restrictions, personal touches
- perform perimeter upkeep of the restaurant including inspection of lights, debris, patio cleanliness and organization
- promptly bring all SKR and private party inquiries to leadership's attention as timing is critical
- practice mutual respect and discretion with both guests and associates
- be present and aware, organizing staff members especially when multiple hosts are scheduled
- hold doors for incoming and exiting guests
- engage with guests walking outside at Pearl and speaking knowledgeably about menu offerings
- highlight menu items to entice guests to try Supper
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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