Carriqui Host(ess) $12.00 +tips

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $17.00

Benefits

competitive salary

opportunities for career growth

Employee Discounts

comprehensive training

Positive work environment

Job Description

Hotel Emma is a prestigious luxury hotel renowned for its exceptional hospitality and distinctive ambiance. Located in the heart of a vibrant city, Hotel Emma offers guests a unique experience that blends historical charm with modern amenities. Known for its dedication to providing superior service, the hotel caters to discerning travelers seeking an unforgettable stay paired with exquisite dining and sophisticated accommodations. As an esteemed establishment in the hospitality industry, Hotel Emma prides itself on fostering a welcoming environment that emphasizes attention to detail, customer satisfaction, and a commitment to excellence. The hotel's dedication to maintaining high standards across all... Show More

Job Requirements

High school diploma or equivalent
customer service experience preferred
minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury restaurant

Job Qualifications

High school diploma or equivalent
customer service experience preferred
minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury restaurant

Job Duties

Be a Carriqui/Hotel Emma Storymaker
maintain complete knowledge of and comply with all departmental policies, service procedures and standards
ensure that standards are maintained at a superior level on a daily basis
maintain complete knowledge of correct maintenance and use of equipment
anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
maintain positive guest relations at all times
resolve guest complaints, ensuring guest satisfaction
monitor and maintain cleanliness, sanitation and organization of assigned work areas
maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and location, room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily reservations, group activities and VIPs
meet with supervisor to review daily assignments and priorities
access all reservations from Open Table
set up work station with necessary supplies
answer department telephone within 3 rings, using correct greeting and telephone etiquette
promote positive guest relations to all individuals approaching the Host Stand, smiling, eye contact and immediate positive response
confirm reservation in system and review all noted information
be strategic in time slot management for guests without a reservation
register guest in the computer with as much detail as possible
verify reservation information with the guest
communicate any specials or promotions
direct seater to escort guest to assigned table
maintain guest history files on all guests
communicate VIP and special guest arrivals to designated server and manager
document all guest requests, complaints or problems
take, record and relay messages accurately
document and confirm reservations and cancellations
block tables in computer and follow through on designated requirements
communicate pertinent guest information to designated departments/personnel
generate, print and distribute daily and weekly reports
resolve discrepancies with reservations
retrieve guest preferences and update guest notes in Open Table
solicit guest comments on their stay
document pertinent information in the log book/Open Table/Host Checklist
provide warmth and hospitality to make all guests feel welcomed and appreciated
be responsible for making adjustments while keeping leadership informed
partner daily with the concierge team to review guest profiles
ensure perimeter upkeep of the restaurant
bring all SKR and private party inquiries to Supper leadership’s attention immediately
practice mutual respect and discretion with both guests and associates
be present and aware ensuring appropriate organization of staff
engage with guests walking outside at Pearl and speak knowledgeably about the menu

Job Location

You may be also interested in: