Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $12.75 - $15.75
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

competitive pay
flexible schedule
Employee Discounts
Training and development opportunities
friendly work environment

Job Description

Buffalo Wild Wings is a leading sports bar and casual dining restaurant chain specializing in wings, beer, and a lively atmosphere that caters to sports fans and families alike. Established with the mission to provide guests with a unique dining experience that combines delicious food, great drinks, and exciting sports action, Buffalo Wild Wings has grown to become a favorite destination for those looking to enjoy a fun, social atmosphere while watching their favorite games. The brand prides itself on providing exceptional customer service and fostering a welcoming environment where guests can feel comfortable and valued from the moment they walk in. Buffalo Wild Wings operates numerous locations nationwide, each staffed by a dedicated team committed to maintaining the company’s high standards of hospitality and service. Their inclusive and supportive work culture emphasizes teamwork, respect, and community involvement, making it an ideal workplace for individuals passionate about customer service and the hospitality industry. Typically, Buffalo Wild Wings offers roles on a full-time or part-time basis, with competitive wages in the foodservice industry. The role of Cashier/Greeter is a vital position within the company, serving as the first point of contact for guests. This position is key to delivering the brand's promise of a fun and friendly atmosphere. The employment type for this role is generally part-time or full-time, with wages reflecting the responsibilities involved and the experience of the candidate.

As a Cashier/Greeter at Buffalo Wild Wings, your primary responsibility is to represent the brand positively by welcoming guests warmly and ensuring a seamless entry into the dining experience. You will play a crucial role in managing guest seating efficiently, providing accurate wait times, and maintaining timely communication to keep guests informed. Your efforts contribute significantly to the overall guest satisfaction, ensuring that each visitor feels valued and cherished. Your duties will extend beyond greeting and seating to assisting servers with food running and bussing tables, answering telephones, and managing takeout orders when necessary. Maintaining the cleanliness and organization of the host station is also an important part of your role, requiring attention to detail and a proactive approach to restocking supplies and keeping menus clean.

This role demands a high level of interpersonal skills, with an emphasis on friendly, helpful service and a sense of urgency to address guest needs promptly. You will need to anticipate and respond to customer concerns, effectively communicating with managers to resolve any issues quickly. Encouraging customers to return by providing memorable service experiences also forms a core part of your duties. Overall, this position offers an exciting opportunity to develop valuable customer service skills in a dynamic and fast-paced environment while contributing to the success of a well-known hospitality brand. Being a Cashier/Greeter at Buffalo Wild Wings means more than just performing tasks; it’s about creating a welcoming atmosphere that makes every guest feel special and eager to return.

Job Requirements

  • At least 18 years of age
  • Prior foodservice experience strongly preferred

Job Qualifications

  • At least 18 years of age
  • Prior foodservice experience strongly preferred

Job Duties

  • Provide warm welcome to incoming guests while ensuring timely seating
  • Accurately communicate waiting times to guests and maintain timely communication to ensure guests are kept informed in regards to their seating status
  • Alert waiter/waitress of new guests
  • Seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables to ensure quality guest experience
  • Assist with answering telephones and the assembly of takeout orders when necessary
  • Assist servers with running food and bussing tables
  • Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
  • WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun and value
  • Anticipate and respond to customer concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
  • Thank guests as they leave and solicit feedback about the quality of service they received and/or their personal experience
  • Invite guests to return to BWW in the future

Job Criteria

Experience

Entry Level (1-2 years)


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