Carl's Jr. Evening Supervisor
Job Overview
Compensation
Hourly
Range $22.00 - $23.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Cal State Fullerton Auxiliary Services Corporation (ASC) is a vital partner supporting the university's mission by managing various campus services, including dining operations. ASC is committed to fostering an inclusive and welcoming environment for students, faculty, staff, and campus visitors. Through its focus on operational excellence and community engagement, ASC aims to enhance the overall campus experience with innovative, customer-centric services. Known for its dedication to diversity, equity, and inclusion, ASC champions a respectful and supportive work atmosphere that encourages professional growth and collaboration among its team members.
The role of Shift Supervisor within the fast-food operations at Cal State Fullerton plays a critical leadership role in maintaining smooth daily store functions. Reporting directly to the Store Manager, the Shift Supervisor assumes key responsibilities in the Manager’s absence, ensuring operational continuity and a positive customer experience that reflects the brand’s values. This position demands a proactive leader who can manage fast-paced environments effectively, delegate tasks wisely, and support the development and motivation of the team. The Shift Supervisor also plays an essential role in enforcing company policies, maintaining high standards of food quality and safety, and continuously identifying opportunities for operational improvement.
This role requires a hands-on approach, including direct involvement in food preparation during busy periods and managing transactions accurately through the Point of Sale (POS) system. The Shift Supervisor is empowered to make real-time business decisions that maximize sales, profitability, and cost control, contributing to the overall success of the dining operation. A strong commitment to inclusivity and a positive workplace culture is paramount, ensuring that all staff and patrons experience a respectful and welcoming environment. Candidates are expected to embody the values of Cal State Fullerton and Auxiliary Services Corporation by supporting the university’s diversity initiatives and fostering an atmosphere that promotes team engagement and excellence in service.
The role of Shift Supervisor within the fast-food operations at Cal State Fullerton plays a critical leadership role in maintaining smooth daily store functions. Reporting directly to the Store Manager, the Shift Supervisor assumes key responsibilities in the Manager’s absence, ensuring operational continuity and a positive customer experience that reflects the brand’s values. This position demands a proactive leader who can manage fast-paced environments effectively, delegate tasks wisely, and support the development and motivation of the team. The Shift Supervisor also plays an essential role in enforcing company policies, maintaining high standards of food quality and safety, and continuously identifying opportunities for operational improvement.
This role requires a hands-on approach, including direct involvement in food preparation during busy periods and managing transactions accurately through the Point of Sale (POS) system. The Shift Supervisor is empowered to make real-time business decisions that maximize sales, profitability, and cost control, contributing to the overall success of the dining operation. A strong commitment to inclusivity and a positive workplace culture is paramount, ensuring that all staff and patrons experience a respectful and welcoming environment. Candidates are expected to embody the values of Cal State Fullerton and Auxiliary Services Corporation by supporting the university’s diversity initiatives and fostering an atmosphere that promotes team engagement and excellence in service.
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in food service or retail
- Ability to work flexible hours including evenings, weekends, and holidays
- Strong communication and teamwork skills
- Ability to stand and walk for extended periods
- Basic math skills for handling transactions
- Commitment to diversity and inclusion initiatives
- Ability to follow health and safety regulations
- Ability to manage cash and operate cash registers accurately
Job Qualifications
- High school diploma or equivalent
- Proven leadership or supervisory experience in a fast-paced food service environment
- Strong customer service skills with the ability to engage diverse populations
- Experience operating Point of Sale (POS) systems
- Ability to train, coach, and develop team members
- Excellent communication and interpersonal skills
- Knowledge of food safety and sanitation standards
- Ability to work effectively under pressure and handle multiple priorities
Job Duties
- Provide exceptional and inclusive customer service while interacting with students, faculty, staff, and campus guests
- Lead the daily operations of the fast-food concept, including administrative tasks and general maintenance, in the absence of the Store Manager
- Assist in training, coaching, and developing team members to ensure high performance and a positive team environment
- Demonstrate strong delegation skills in a fast-paced setting, ensuring tasks are assigned appropriately and completed efficiently
- Effectively utilize and adjust production control systems to maintain operational flow and product consistency
- Oversee the preparation and presentation of fast food and beverage items, ensuring quality and speed of service
- Operate the Point of Sale (POS) system and Active Cashier (Mobile Orders) to accurately process customer transactions
- Handle cash, debit, and credit card transactions with accuracy and accountability
- Support food preparation efforts as needed during high-volume periods or staffing shortages
- Maintain high standards of cleanliness and sanitation across all work areas, including the front of house, back of house, dining areas, and restrooms
- Enforce company policies, procedures, and operational standards
- escalate concerns or violations to the Manager
- Support the Manager in overseeing daily store operations and assume leadership responsibilities in their absence
- Continuously assess operations, identify improvement opportunities, and provide feedback to the Manager
- Monitor compliance with health, safety, and hygiene protocols in all areas of food service and preparation
- Complete all CSU and ASC-mandated trainings within required timeframes
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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