Care Concierge - Medical Assistant

Curana Health is a pioneering organization dedicated to radically improving the health, happiness, and dignity of older adults. As a national leader in value-based care, Curana focuses on providing innovative solutions to enhance senior living communities and skilled nursing facilities across the United States. Their comprehensive approach includes on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans, all designed to improve health outcomes, streamline operations, and open new financial opportunities for these communities.

Founded in 2021, Curana Health has experienced rapid growth and now serves more than 200,000 seniors in over 1,500 communities across 32 states. The team comprises over 1,000 clinicians along with care coordinators, analysts, operators, and professionals from diverse backgrounds, all collaborating to deliver high-quality and proactive healthcare solutions. This dynamic environment offers passionate individuals an opportunity to contribute meaningfully to reshaping the senior healthcare landscape.

The Care Concierge role is an integral part of Curana's Interdisciplinary Care Team. The Care Concierge works on-site at Senior Living Facilities, serving as the essential link between patients, healthcare providers, and Curana's virtual support team. This position is pivotal in ensuring residents receive thorough chronic care management and specialized dementia care through programs like Chronic Care Management (CCM) and Guiding an Improved Dementia Experience (GUIDE). The role encompasses patient support, provider support, and communication facilitation within the care team network.

The Care Concierge is responsible for conducting monthly in-person rounds with enrolled patients to track their care needs meticulously. Their duties include identifying and documenting changes in resident status such as hospitalizations or discharges and enrolling new residents into CCM services by introducing these programs and obtaining consent. They perform comprehensive chart reviews and maintain detailed records through electronic health records (EHR), ensuring that patient information is accurate and current.

Working closely with healthcare providers, Care Concierges manage provider scheduling, coordinate regulatory visits and necessary documentation, assist with prior authorizations, and facilitate telehealth consultations. They act as a critical communication bridge, supporting both patients and providers while enhancing collaboration among the entire Interdisciplinary Care Team.

This role requires a detail-oriented individual skilled in interpreting medical records, managing clinical information, organizing appointments, and providing exceptional support. Candidates must also be prepared for travel to various local Senior Living Communities three to four days a week to fulfill their responsibilities effectively.

Curana Health offers a competitive salary range from $40,000 to $55,000 per year, commensurate with experience, education, and certifications. In addition to a rewarding career impacting senior healthcare, employees benefit from a comprehensive benefits package, including 401(k), paid time off, and paid holidays, all subject to eligibility. Curana's recognition as one of the fastest-growing privately owned companies by Inc. Magazine highlights the organization's commitment to innovation and excellence in the healthcare industry.