Care Concierge

Richmond, VA, USA|Remote, Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Flexible work schedule

remote work opportunities

Health Insurance

Dental Insurance

Paid Time Off

Professional Development

Supportive team environment

Job Description

At Home Harmony is an innovative home-based medical and pharmacy practice located in Richmond, VA, established in 2022. We specialize in delivering exceptional healthcare services targeted at aging adults, particularly those grappling with complex chronic conditions. With a strong emphasis on utilizing Medicare’s comprehensive programming, we are dedicated to providing a coordinated, top-quality care model designed to address the unique healthcare needs of the senior population. Our mission is to enhance the quality of life and promote wellness for aging adults through personalized care plans, expert medical support, and a compassionate approach to healthcare delivery.

Our Care Concierge Tea... Show More

Job Requirements

Registered Nurse license active and unrestricted in Virginia
current Basic Life Support certification
at least 5 years experience in relevant healthcare settings
minimum 2 years experience with electronic medical records
strong communication and technology skills
ability to work independently in a remote setting
valid driver’s license with a clean driving record
physical ability to lift and carry equipment up to 50 pounds
ability to walk up and down several flights of stairs
adaptable and motivated to meet changing work demands

Job Qualifications

Registered Nurse (RN) license active and unrestricted in Virginia
current Basic Life Support (BLS) certification
minimum 5 years experience in case management, disease management, home health care, hospital, or outpatient office setting
experience working with geriatrics, family practice, internal medicine, cardiac or pulmonary specialties
proficiency with electronic medical records (EMR) systems, Athena EMR preferred
strong knowledge of chronic care monitoring and management
strong technology skills and familiarity with multiple systems
excellent oral and written communication skills
professional, adaptable, and friendly demeanor
ability to self-direct and prioritize tasks in a remote work environment
familiarity with physician office operations preferred
valid driver’s license with a clean driving record

Job Duties

Providing clinical support remotely via phone
triaging patient concerns and facilitating scheduling in EMR
recording and managing patient data in EMR
managing EMR inbox and returning patient calls
ordering, tracking, and posting diagnostic test results
ordering durable medical equipment (DME)
monitoring remote patient devices and contacting patients for abnormal readings
creating personalized care plans for patients
assisting patients with care transitions including hospital and rehab discharges
scheduling follow-up appointments and managing home health orders
completing in-person assessments for remote patient monitoring device setup as needed
educating patients on disease management and risk reduction
documenting patient interactions and clinical information in EMR and other software
promoting coordinated medical and pharmacy care model

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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