Care Center Concierge- PT (Wed.-Fri. 4pm-1130pm)

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $22.30 - $24.78
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Work Schedule

Fixed Shifts
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Benefits

competitive pay
exceptional benefits
Paid Time Off
401K with company match
Paid maternity benefits
Paid paternity benefits
Tuition Reimbursement
Award-winning training
luxury work environment

Job Description

Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for, offering a remarkable work environment focused on growth, inclusivity, and employee wellness. Located at 8515 Costa Verde Blvd, San Diego CA 92122, Vi at La Jolla Village is a premier senior living community dedicated to providing exceptional services to its residents. This luxury environment combines meaningful and rewarding work with a commitment to professional development, evidenced by award-winning training programs and tuition reimbursement opportunities. Employees benefit from a competitive pay structure, exceptional benefits, a generous paid time off policy starting from day one, a 401k with company match, and paid maternity and paternity benefits. Vi fosters a culture of excellence where every team member can accelerate their career and thrive in a supportive setting.

The Care Center Concierge role is a part-time position covering Wednesday through Friday from 4 pm to 11:30 pm, focusing on resident services within the vibrant community. This essential role involves welcoming and directing all residents and guests, addressing their questions and simple needs promptly and professionally. The concierge acts as a liaison by monitoring emergency response systems and managing incoming communications, ensuring safety and seamless coordination throughout the community. The position demands a customer service mindset, excellent communication and organizational skills, and the ability to handle stress responsibly with sound judgment, especially in emergency situations. Current CPR and First Aid certification or the willingness to obtain these certifications are mandatory for candidates to qualify. This role offers an opportunity to contribute to a luxury senior living environment while developing interpersonal and problem-solving skills in a high-touch service setting. Candidates with prior experience in customer service will find this a rewarding and engaging opportunity to support an esteemed community and enhance their professional journey.

Job Requirements

  • Current CPR and First Aid certification or willingness to become certified
  • Excellent oral communication skills
  • Strong organizational and multitasking abilities
  • Ability to manage stress and act responsibly in emergencies
  • Prior customer service experience preferred
  • Ability to communicate clearly with residents and guests

Job Qualifications

  • Prior experience in a customer service environment preferred
  • CPR and First Aid certification required or willingness to obtain
  • Excellent oral communication skills
  • Strong organizational skills
  • Ability to handle multiple tasks
  • Ability to maintain composure under stress
  • Customer-focused problem-solving skills

Job Duties

  • Welcome and direct residents and guests
  • Answer resident questions
  • Address simple resident needs
  • Monitor emergency response and community systems
  • Receive and direct all incoming calls
  • Use resident and customer-focused problem-solving approach
  • Act responsibly with good judgment in emergency situations

Job Criteria

Experience

Mid Level (3-7 years)


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