Captain / Fine Dining Server

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

team environment

Job Description

Vines is a distinguished upscale casual dining establishment known for its dedication to delivering exceptional guest experiences centered around a passion for fine wines, spirits, and beers. The restaurant prides itself on offering an elegant yet approachable atmosphere that merges quality dining with genuine hospitality. Vines upholds a strong commitment to its mission, vision, and values, ensuring that every team member contributes to a seamless and memorable customer service journey. With a focus on both product knowledge and personalized guest engagement, Vines positions itself as a premier destination for diners seeking a sophisticated and attentive restaurant environment. This employment opportunity is a full-time position that invites those with a passion for fine dining to become integral members of a dynamic and hardworking team. The role promises a competitive salary reflective of the candidate's experience and skill level within the industry.

The server role at Vines is designed for individuals who bring not only technical proficiency in handling food and beverage service but also embody a spirit of warm hospitality. The selected candidates will be responsible for interacting directly with customers throughout their visit, fostering an inviting and comfortable dining experience. This includes presenting menus, answering questions, making thoughtful food and beverage recommendations, and ensuring that each course is served promptly and with care. A successful server at Vines is attentive, observant, and articulate, capable of managing orders from start to finish while anticipating guest needs without being intrusive. Exceptional communication skills and a passion for pairing wine and food to elevate the guest’s overall experience are essential components of this role. Candidates will be expected to work collaboratively with kitchen and bar staff to guarantee accuracy and quality in order preparation and delivery. Additionally, the server must handle billing processes accurately and courteously, while encouraging repeat patronage by building lasting rapport. This position entails working flexible shifts, including weekends and holidays, to align with the restaurant’s operational hours and busy periods. It is an excellent opportunity for a dedicated individual to advance within an industry-leading upscale dining environment that values expertise, customer service excellence, and teamwork.

Job Requirements

Must represent Vines mission, vision and values
at least 21 years of age
a minimum of 4-years experience in a full-service restaurant
experience in an upscale casual dining or equivalent service environment preferred
ability to work flexible shifts and schedules, inclusive of weekends and holidays
ability to communicate clearly with guests, managers and team members
ability to work calmly and effectively under pressure, in a fast-paced environment

Job Qualifications

Must represent Vines mission, vision and values
at least 21 years of age
knowledge of and passion for wine, spirits and beer
passion for guest service
hard-working and a team player
outgoing personality with excellent interpersonal skills
ability to provide friendly and attentive service that makes guests feel well taken care of and builds their intent to return
must demonstrate genuine hospitality while greeting and establishing rapport with the guest and delivering an exceptional dining experience
a minimum of 4-years experience in a full-service restaurant required
experience in an upscale casual dining or an equivalent service environment preferred
captain/fine dining server with experience in team service front and back server
demonstrated ability to guide guests through menus while demonstrating thorough knowledge of our food, beverages and ingredients
ability to take accurate orders and partnering with team members to serve food and beverages that meet or exceed guests' expectations
ability to work flexible shifts and schedules, inclusive of weekends and holidays
ability to communicate clearly with guests, managers and team members
ability to work calmly and effectively under pressure, in a fast-paced environment

Job Duties

Presents menu, answers questions, and makes suggestions regarding food
takes customer orders by writing them down or memorizing them
presents orders to the cooks on behalf of the patrons
serves customers their pre-ordered food
observes diners to respond to any additional requests and to determine when meal has been completed
totals bill and accepts payment or refers patron to cashier
clears or resets table at the end of each course
thanks patrons and kindly invites them back for future dining
the company reserves the right to add or change duties at any time