Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $7.25 - $9.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Free games
flexible schedule
Paid Time Off
Job Description
Dave & Buster's is a premier entertainment and dining establishment that combines the excitement of a vibrant arcade with a full-service restaurant and sports bar. Since its inception, Dave & Buster's has cemented itself as a leader in the hospitality and entertainment sector by offering a unique environment where guests can enjoy great food, drinks, and a wide variety of interactive games and activities. The company prides itself on creating memorable experiences for individuals, families, and groups looking for a fun and engaging outing. With locations across the United States, Dave & Buster's continues to expand while maintaining its commitment to high-quality service and customer satisfaction. They offer a dynamic work environment characterized by energetic team members and a culture that thrives on fun, teamwork, and professional growth.
The Captain position at Dave & Buster’s is a crucial role that significantly influences the guests' overall experience from the moment they walk through the door. This position requires a confident and effective communicator who can welcome guests warmly and guide them through the various aspects of their visit, including the Midway arcade, retail areas, game rentals, and dining services. Captains act as frontline ambassadors of the brand while also ensuring that safety and house policies are upheld throughout the venue. They serve as the initial point of contact for any concerns or questions, helping to diffuse challenging situations with professionalism and courtesy. The role involves diverse responsibilities such as monitoring safety across multiple zones including the kitchen, dining rooms, bar, and private event spaces; maintaining the cleanliness and organization of game and rental equipment; assisting in event setup and breakdown; and supporting the team to ensure smooth day-to-day operations.
This position demands a high level of enthusiasm, attentiveness, and multitasking ability, as Captains juggle greeting guests, managing wait times, facilitating smooth game play, and responding to guest inquiries promptly. They play an essential role in enhancing the fun atmosphere by engaging positively with customers and co-workers alike. The role provides flexible scheduling options that accommodate school or other job commitments, making it an excellent opportunity for students or individuals seeking part-time employment. Additionally, Dave & Buster's values its employees by offering a competitive wage ranging from $7.25 to $9.50 per hour, along with an attractive benefits package that includes medical, dental, vision insurance, 401K plans, and perks like free games. Captains are expected to uphold a neat, professional appearance and demonstrate strong English reading and communication skills. At least 18 years of age is required to apply.
Working as a Captain at Dave & Buster’s offers a unique combination of responsibilities that contribute directly to an enjoyable and safe guest environment. Employees have the satisfaction of being part of a team that fosters a cooperative and harmonious workplace culture geared toward maximum efficiency and morale. The role is hands-on and fast-paced, well suited for individuals passionate about customer service, gaming, hospitality, and leadership. Candidates will find a supportive and energetic work environment where every day presents new challenges and opportunities to grow professionally while being part of a fun-loving and guest-centric company.
The Captain position at Dave & Buster’s is a crucial role that significantly influences the guests' overall experience from the moment they walk through the door. This position requires a confident and effective communicator who can welcome guests warmly and guide them through the various aspects of their visit, including the Midway arcade, retail areas, game rentals, and dining services. Captains act as frontline ambassadors of the brand while also ensuring that safety and house policies are upheld throughout the venue. They serve as the initial point of contact for any concerns or questions, helping to diffuse challenging situations with professionalism and courtesy. The role involves diverse responsibilities such as monitoring safety across multiple zones including the kitchen, dining rooms, bar, and private event spaces; maintaining the cleanliness and organization of game and rental equipment; assisting in event setup and breakdown; and supporting the team to ensure smooth day-to-day operations.
This position demands a high level of enthusiasm, attentiveness, and multitasking ability, as Captains juggle greeting guests, managing wait times, facilitating smooth game play, and responding to guest inquiries promptly. They play an essential role in enhancing the fun atmosphere by engaging positively with customers and co-workers alike. The role provides flexible scheduling options that accommodate school or other job commitments, making it an excellent opportunity for students or individuals seeking part-time employment. Additionally, Dave & Buster's values its employees by offering a competitive wage ranging from $7.25 to $9.50 per hour, along with an attractive benefits package that includes medical, dental, vision insurance, 401K plans, and perks like free games. Captains are expected to uphold a neat, professional appearance and demonstrate strong English reading and communication skills. At least 18 years of age is required to apply.
Working as a Captain at Dave & Buster’s offers a unique combination of responsibilities that contribute directly to an enjoyable and safe guest environment. Employees have the satisfaction of being part of a team that fosters a cooperative and harmonious workplace culture geared toward maximum efficiency and morale. The role is hands-on and fast-paced, well suited for individuals passionate about customer service, gaming, hospitality, and leadership. Candidates will find a supportive and energetic work environment where every day presents new challenges and opportunities to grow professionally while being part of a fun-loving and guest-centric company.
Job Requirements
- Must be at least 18 years of age
- ability to read and communicate in English
- ability to work days, nights, and/or weekends as required
- ability to work in environments with both hot and cold temperatures such as freezers and around cooking equipment
- ability to work in a noisy, fast paced environment with distracting conditions
- ability to read and write handwritten notes
- ability to lift and carry up to 30 pounds
- ability to move about facility and stand for long periods of time
- ability to walk or stand 100% of shift
- ability to reach, bend, stoop, mop, sweep and wipe frequently
Job Qualifications
- Strong communication skills
- ability to work in a fast-paced environment
- customer service experience preferred
- ability to read and write in English
- ability to work flexible schedules including nights, weekends and holidays
- ability to handle stressful situations calmly and professionally
- basic knowledge of safety and security practices
- friendly and positive attitude
- ability to multitask
- teamwork skills
- neat and professional appearance
Job Duties
- Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
- act as an initial point of contact in matters concerning safety and security in all areas including front door, viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms
- act as ambassador to the building, assisting guests with all requests and answer questions as needed
- greet guests with a positive attitude and enthusiasm while performing multiple job functions
- keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action
- provide timely and accurate service while managing wait times and communicating information as needed to guests, team members and managers
- competently diffuse difficult guest situations while protecting the integrity and safety of our staff, building and house policies
- assist with the maintenance and upkeep of the Viewpoint and Midway areas
- assist in the cleanliness and organization of the rental equipment, ensuring all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss
- check for restocking of necessary supplies and bring all areas up to standard
- assist in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use
- assist with the set up and break down of special events functions as directed by management
- provide game assistance by promptly notifying support technicians or management as needed
- assist and direct guests to kiosk areas and answer questions as needed
- ensure that guests adhere to house policies as outlined and inform management of any issues
- bid farewell to guests leaving, ensuring everything was satisfactory and inviting guests to return
- assist other team members as needed or as business dictates
- maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity and efficiency/effectiveness
- be dressed in accordance with dress guidelines, looking neat, clean and professional at all times
- demonstrate ability to read and communicate in English
- be at least 18 years of age
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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