Captain - Customer Service

Dave & Buster's is a renowned entertainment and dining establishment that offers a unique blend of food, drinks, and games designed to provide an unparalleled guest experience. This company stands out as a destination for fun and celebration, combining an ideal environment with a vibrant atmosphere that caters to individuals and groups alike. Known for its commitment to quality and guest satisfaction, Dave & Buster's has positioned itself as a leader within the hospitality and entertainment industry. The brand is dedicated to creating memorable experiences through its extensive arcade games, dining options, and social settings. Above all, it aims to maintain a safe, welcoming, and engaging setting for all guests.

The Captain position at Dave & Buster's plays a crucial role in ensuring that guests receive a positive and welcoming initial impression upon entering the venue. This role requires a dynamic and proactive individual who excels in communication and guest service. The Captain acts as a guiding force for guests as they navigate the Midway, retail areas, game rentals, and dining experiences. The responsibilities extend beyond customer interaction to include enforcing house policies, maintaining safety and security, and supporting operational functions throughout the facility.

Captains serve as ambassadors to the building, assisting guests with requests, answering questions, and ensuring all areas—from front door to private event rooms—are managed with professionalism and enthusiasm. They are expected to greet guests with a positive attitude, perform multiple tasks effectively, and promptly address any issues or concerns that arise. This role requires a strong ability to manage wait times, communicate clearly with guests and team members, and maintain a clean and organized environment.

In addition to guest interaction, Captains assist with equipment upkeep, event setup and breakdown, and compliance with house policies to protect both staff and guests. The position demands an individual who can diffuse difficult situations tactfully and uphold the company’s standards of conduct and safety. The role is fast-paced and requires standing and moving throughout the facility for the entire shift, making it suitable for energetic, service-oriented professionals.

Dave & Buster's offers an attractive benefits package for many positions including medical, dental, vision coverage, a 401K plan, and the unique perk of free games. The compensation for the Captain role ranges from $9.25 to $13.25 per hour, reflecting the importance of the position within the company’s operations. This role is ideal for individuals seeking flexible scheduling that can accommodate schooling or other jobs, in an environment where no two days are the same, and teamwork and camaraderie are highly valued. As an equal opportunity employer, Dave & Buster's is committed to providing a nondiscriminatory workplace and complies with all relevant laws and regulations, including participation in E-Verify where required.