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Captain - Customer Service

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $17.00
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Free games
flexible schedules
Paid Time Off

Job Description

Dave & Buster's is a renowned entertainment and dining establishment that offers a unique blend of delicious food, thrilling games, and an exciting nightlife experience. As a leading venue in the entertainment industry, Dave & Buster's attracts a diverse clientele ranging from families to young adults looking for a fun and memorable outing. The company is committed to providing unforgettable experiences through a vibrant combination of arcade games, sports viewing, and a full-service restaurant and bar. Known for its energetic atmosphere and exceptional guest services, Dave & Buster's has built a reputation for being a top destination for celebrations, casual... Show More

Job Requirements

  • Must be at least 18 years of age
  • ability to work days, nights, and/or weekends as required
  • physical ability to lift and carry up to 30 pounds
  • ability to stand or walk for 100 percent of the shift
  • capability to work in both hot and cold environments such as near freezers and cooking equipment
  • ability to perform tasks involving reaching, bending, stooping, mopping, sweeping, and wiping frequently
  • must have the ability to read and communicate in English

Job Qualifications

  • High school diploma or equivalent preferred
  • prior experience in customer service or hospitality is beneficial
  • strong communication and interpersonal skills
  • ability to handle multiple tasks efficiently
  • ability to read and write English
  • demonstrated ability to maintain professionalism in a fast-paced environment

Job Duties

  • Deliver an unparalleled guest experience through food, drinks, and games in an enjoyable environment
  • act as an initial point of contact regarding safety and security across all areas including front door, Viewpoints, Midway, bar, kitchen, dining, event rooms, and restrooms
  • assist guests with requests and answer questions
  • greet guests with a positive attitude and enthusiasm while performing multiple job functions
  • inform supervisors promptly about any issues or unusual situations and suggest corrective actions
  • manage wait times and communicate with guests, team members, and managers
  • diffuse difficult guest situations protecting staff safety and house policies
  • maintain cleanliness and upkeep of gaming and rental equipment areas
  • stock and clean billiard supplies to maximize cost efficiency
  • assist and direct guests to kiosk areas
  • enforce house policies and inform management of any issues
  • help set up and break down special events
  • bid farewell to guests ensuring satisfaction and inviting return visits
  • foster a cooperative and harmonious team environment
  • adhere to dress guidelines looking professional
  • must demonstrate ability to read and communicate in English
  • must be at least 18 years old

Job Location

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