Captain

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $65,000.00 - $80,000.00

Benefits

competitive salary

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Professional development opportunities

Job Description

City Cruises is a prominent leader in the marine and experiential transportation industry with a storied history spanning over 40 years. As part of the larger Hornblower Group, City Cruises has evolved through organic growth and strategic acquisitions to establish a robust portfolio encompassing over 25 unique brands. These brands collectively welcome more than 30 million guests and riders annually, reflecting the company's vast reach and reputation for delivering exceptional experiences on both land and water. Based in Chicago, IL, City Cruises operates a dynamic marine operation renowned for its commitment to safety, quality, and unparalleled guest service.
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Job Requirements

High school diploma or equivalent
Possess current 100 ton captain's license with a satisfactory record
Minimum five years marine experience including two years as a captain
Comprehensive knowledge of ship's systems including gangways, diesel, hydraulic, pneumatic, electrical, water, fire suppression, communications, and navigation
Ability to operate vessels under Coast Guard rules
Skilled in vessel handling and navigation
Excellent oral and written communication skills
Capacity to handle internal and external guests with patience and diplomacy
Ability to establish effective working relationships
Strong analytical and problem-solving skills
Proven multi-task management ability
Proficiency with Microsoft Word and Excel
Must pass pre-employment and random drug and alcohol testing as per DOT
Must be US Citizen or Permanent Resident in compliance with USCG

Job Qualifications

High school diploma or equivalent
Must currently possess 100 ton license with a satisfactory record
Minimum of five years marine experience including two years as a captain
Detailed working knowledge of ship's systems and proper maintenance
Ability to operate vessel per Coast Guard rules and procedures
Proficient vessel handling and navigation skills
Effective oral and written communication skills
Strong guest service skills requiring patience, tact, and diplomacy
Ability to establish and maintain effective working relationships
Problem analysis and resolution capabilities
Demonstrated ability to manage multiple priorities
Proficient knowledge of Microsoft Office applications especially Word and Excel
Compliance with DOT regulations for drug and alcohol testing
Must be a US Citizen or Permanent Resident per USCG regulations

Job Duties

Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide
Gather pertinent cruise event details from other departments to fulfill special guest requests
Conduct pre-cruise meetings and communicate necessary information to crew
Ensure staff and guests adhere to all safety standards and procedures
Participate in the execution of the Safety Program including emergency drills
Maintain all ship's systems and boarding facilities including gangways, diesel, hydraulic, pneumatic, electrical, water systems, fire suppression, communications, and navigation
Ensure compliance with Coast Guard and all federal and local regulations
Recruit and train non-exempt operations staff
Schedule crew according to staffing matrix
Manage performance and discipline adhering to company guidelines
Recommend promotions to Marine Management
Develop positive working relationships within the team and with city department heads
Resolve guest problems effectively in conjunction with the on-duty Restaurant Manager
Oversee implementation of safety programs
Complete shift records accurately, including checklist, logbook, and payroll
Ensure prompt and accurate incident reporting
Participate in payroll administration
Execute collateral duties such as uniforms management, crew training, recruiting, scheduling, and vessel maintenance
Attend scheduled meetings
Assist in invoice processing and general accounting assistance
Manage additional assigned tasks

Job Location

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