Campus Safety & Guest Liaison, FOH, Springfield

Clinical & Support Options, Inc. (CSO) is a well-established behavioral health organization that has been serving Western Massachusetts for over 50 years. With offices located in Springfield, Northampton, Greenfield, and other nearby areas, CSO is dedicated to providing comprehensive support to individuals and families through a wide range of programs and services. The agency employs over 650 multi-disciplinary staff members and fosters a collaborative, growth-oriented work environment. Recognized as a "Healthcare Industry Top Workplace" in 2023, 2024, and 2025, CSO prides itself on its positive and supportive culture, with over 90% of employees recommending the organization as a great place to work. The agency also offers extensive training opportunities, including Trauma Informed Care, Motivational Interviewing, and Mindfulness Skills, to support professional development and enhance service quality.

CSO is currently seeking a dedicated Campus Safety & Guest Liaison (Security) for their Friends of the Homeless (FOH) shelter in Springfield. This full-time position plays a vital role in maintaining the safety and security of the FOH Resource Center, outdoor campus, shelter dormitory, and tenant buildings. The person in this role will provide security oversight, assist guests in accessing services, and collaborate closely with other FOH departments and programs. By managing operational security and access needs, the Campus Safety & Guest Liaison ensures a secure and welcoming environment for guests and staff alike.

The role's responsibilities include maintaining safety and security across multiple FOH campus areas by conducting frequent rounds and proactively engaging with guests to offer supportive options aligned with agency policies. The liaison will also act as a critical connection between guests and case management services, helping individuals access the resources they need. Additionally, the liaison will direct visitors to the appropriate FOH staff and participate in facility and site management meetings to provide input for campus safety and operational improvements.

In this role, the Campus Safety & Guest Liaison will respond to crises and urgent situations on the campus, working collaboratively with EMTs, first responders, and internal teams to provide necessary support and documentation. The position requires strong interpersonal skills, as it involves establishing positive relationships with guests and providing meaningful assistance in navigating available services. Bilingual candidates are strongly encouraged to apply, reflecting the agency's commitment to serving a diverse community.

The starting salary for this position ranges from $38,000 to $44,000 per year. CSO offers competitive benefits including full health and dental coverage, paid time off, 403B retirement savings plan, referral bonuses, supplemental insurance options, employee assistance programs, and more. This position provides an excellent opportunity for those passionate about human services and community safety to make a meaningful impact while being part of a supportive and professional team.