Campus Receptionist (Part-time)

Chesapeake, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Up to $20.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

401(k) with Company Match

Comprehensive health insurance

Dental Insurance

Vision Insurance

Life insurance

Paid parental leave

paid time off (PTO)

Tuition Reimbursement

Employee assistance program (EAP)

Job Description

Centura College is a leading provider of hands-on technical and career training, offering specialized programs in Allied Health and Skilled Trades. The institution prides itself on preparing the next generation of skilled professionals by equipping students with the essential tools, knowledge, and confidence to succeed in various rewarding career paths. Located at 1150 Greenbrier Parkway, Chesapeake, VA, Centura College offers flexible day and evening classes designed to accommodate the diverse schedules of its students. The college fosters a supportive and engaging learning environment, ensuring that each student receives personalized attention and real-world experience necessary for professional growth. This approach has garnered the institution a reputation for excellence in career education and student success.

Centura College is currently seeking a Campus Receptionist to join its dynamic team. This role is crucial in shaping a welcoming and professional atmosphere for all campus visitors, including prospective students, staff, and external partners. The Campus Receptionist is responsible for managing inbound calls, greeting guests warmly, and providing comprehensive support to the Admissions Department. Key responsibilities include handling documentation, maintaining accurate records, and assisting with administrative tasks as directed by the Director of Admissions. The position offers a schedule from Monday to Thursday, 4:00 pm to 7:00 pm, and Saturdays from 9:00 am to 1:00 pm, with compensation up to $20 per hour. This role is vital in fostering positive first impressions and contributing to the institution's overall success by ensuring efficient communication and outstanding customer service across the campus. It is an excellent opportunity for individuals who are motivated, detail-oriented, and enjoy working in a fast-paced, educational setting with a commitment to student success and team collaboration.

Job Requirements

High school diploma or GED or equivalent on-the-job experience
Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment
Detail-oriented, analytical, highly organized, and able to multi-task, prioritize tasks, and work well under pressure
Demonstrate a high level of integrity, strong work ethic, and professionalism
Persuasive and effective verbal and written communication skills with a strong focus on customer service in an educational setting
Highly motivated and goal-oriented with strong problem-solving skills
Able to work independently and as a collaborative team member with exceptional interpersonal skills
Excellent computer skills with proficiency in MS Office applications including Word, Excel, Outlook, SharePoint, and Teams
Ability and willingness to work outside of regular work shifts including evenings and/or weekends as necessary or as requested by supervisor

Job Qualifications

High school diploma or GED, or equivalent on-the-job experience
Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment
Detail-oriented, analytical, highly organized, and able to multi-task, prioritize tasks, and work well under pressure
Demonstrate a high level of integrity, strong work ethic, and professionalism
Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting
Highly motivated and goal-oriented, with strong problem-solving skills
Able to work independently and as a collaborative team member with exceptional interpersonal skills
Excellent computer skills with proficiency in MS Office applications including Word, Excel, Outlook, SharePoint, and Teams
Ability and willingness to work outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor
Experience as a Receptionist or with multi-line telephone systems is preferred
Prior experience in a college admissions environment is preferred
CampusNexus experience is preferred

Job Duties

Greet and assist all visitors to the campus, providing information and directing them to the appropriate departments or services
Handle inbound calls, addressing inquiries and facilitating communication between the campus and external stakeholders
Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record-keeping and timely processing of materials as assigned by the Director of Admissions
Greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff
Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions
Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions
Enter and manage inquiries into CampusNexus promptly, utilizing the Quick Lead method or Inquiry Folder, conduct daily audits of inquiries using the Lead Master Listing Summary Report, and distribute findings to the Director of Admissions by a designated time
Maintain a running list of lead returns and assist with lead distribution, ensuring accurate reporting and follow-up on missed appointments
Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team
Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team