Campus Experience Intern - Campus Experience Team

Naperville, IL, USA|Onsite

Job Overview

Employment Type

Internship

Hourly

Compensation

Hourly

Exact $16.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

competitive hourly wage

Part-time employment

Professional development experience

Opportunity to gain leadership skills

Experience in event planning

Interaction with prospective students and families

Work in a diverse and inclusive environment

Job Description

Dominican University is a comprehensive private university that is deeply committed to providing a transformative educational experience grounded in diversity, inclusion, and service to others. With a mission to prepare students to pursue truth, to offer compassionate service, and to contribute to creating a more just and humane world, Dominican University fosters an environment of academic excellence and cultural responsiveness. The university serves a diverse student body and places special emphasis on hands-on learning, community involvement, and leadership development. Located on a vibrant campus, Dominican University offers a range of undergraduate and graduate programs designed to empower students to thrive both personally and professionally. As a member of the campus community, employees are encouraged to uphold the core values of the institution, while contributing to an inclusive and welcoming environment for all.

Job Qualifications

Must be enthusiastic, positive and customer service centered
Experience in event planning, hospitality, and high-quality customer service
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Extensive knowledge of Dominican University and its student body
Ability to work autonomously and as a member of a team
Ability to work in a relationship-centered, culturally responsive manner
Proficiency in Microsoft Office programs and departmental technology
Strong self-motivation, tact, diplomacy and professionalism
Demonstrated commitment to the mission and goals of the Office of Undergraduate Admissions
Preferred proficiency in Spanish reading, writing, and speaking.

Job Duties

Provide student leadership in recruiting, the hiring process, onboarding/training, and recognition of the student ambassadors
Create energy and excitement for the ambassador team to serve as key university representatives
Serve as the lead in designing student ambassador learning and professional development materials
Create team-building and fun opportunities for student ambassadors and provide relevant coaching and mentoring
Maintain, update, and create campus tour routes and scripts to ensure high-impact, customer-service focused experiences
Offer support for the design of specialized event campus tours including various durations, languages, and accessibility routes
Oversee scheduling and information-sharing platform, The BAND, and encourage ambassador participation in tours and events
Lead high-impact campus tours and engage with prospective students and guests
Support the Welcome Center and campus visitor team during daily and group visits
Serve as a liaison between student ambassadors/assistants and professional staff
Manage pre/day/post event support and check-in experiences during admission events.