Call Taker Dispatcher (Customer Service Rep) Day Shift + Night Shifts Available

Chicago, IL, USA|

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $20.00

Work Schedule

Standard Hours

Benefits

Medical

Vision

Dental

401k

disability

FSA

HSA

vacation

Paid Time Off

Job Description

Superior Ambulance Service is a leading emergency medical services provider with a rich history dating back to 1959. Founded with just a single ambulance, the company has grown to become the largest independent, locally owned, and operated EMS provider in the Midwest, employing over 3,500 licensed EMTs, Paramedics, and Nurses. The company operates a fleet of more than 800 ambulances across Illinois, Indiana, Ohio, Michigan, and Wisconsin, providing critical care, helicopter, and fixed-wing emergency medical transportation. Superior Ambulance Service is renowned for its commitment to high-quality patient care, rapid response times, and comprehensive emergency medical services.

This full-time posit... Show More

Job Requirements

Ability to excel in high-stress environment
Detail oriented
Typing skills of 30 wpm or better
Adapt to frequently changing policies
Ability to learn policies and procedures for facilities and recognizing when to apply them
EMD certification will be required within 1 year of employment

Job Qualifications

Pleasant, professional phone manner
Detail oriented
Typing skills of 30 wpm or better
Ability to excel in high-stress environment
Adapt to frequently changing policies
Ability to learn policies and procedures for facilities and recognizing when to apply them
Medical background a plus
EMD certification will be required within 1 year of employment

Job Duties

Answer, screen, and direct calls for entire company
Distinguish the need for emergency transportation
Pre-arrange transport for facilities while determining the level of care needed for the patients
Arrange specialty and critical care transportation
Provide information and assistance for customer service inquiries as needed
Communicate with multiple departments and EMS personel
Provide supportive information to customers to assist them in arranging appropriate transport
Develop effective solutions for customer service issues
Direct calls to Flight Desk as appropriate
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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