Call Center Customer Support Specialist (Full time)

Crew Carwash is a leading car wash company renowned for its strong commitment to its people and exceptional customer service culture. Operating throughout Indiana, Crew Carwash has made a remarkable reputation for being an outstanding workplace and has been recognized as a Glassdoor’s Best Place to Work for five consecutive years, including 2024. The company prides itself on creating a fun, healthy, and rewarding work environment complemented by structured and formal training at all levels, enabling continuous growth and development for its employees. This dedication to excellence and care extends not just to customers but also to every team member, making Crew Carwash a standout employer in the service industry.

The Customer Support Specialist role at Crew Carwash is a dynamic and integral position based out of the corporate office in Fishers, Indiana. As a Customer Support Specialist, you will be the frontline representative, providing exemplary service to both internal teams and external customers. This position involves managing a high volume of customer inquiries primarily through phone calls and emails, addressing concerns related to customer loyalty programs, and maintaining overall account support. You will play a pivotal role in ensuring customer satisfaction by efficiently resolving issues, processing feedback, and handling key administrative tasks such as data entry and database maintenance.

In addition to routine customer support, this role also includes specialized responsibilities such as the administration of Crew Carwash’s Fleet Program and Fundraising Program. Managing these programs involves processing applications, verifying non-profit statuses of organizations, preparing contracts, and facilitating orders. Furthermore, the Customer Support Specialist provides valuable support to day-to-day office operations, including front desk coverage, greeting guests, sorting mail, and processing corporate orders. This varied workload ensures a fast-paced and engaging workday, ideal for individuals eager to contribute to company operations at a deeper level.

Working at Crew Carwash means joining a team that values diversity, inclusivity, and mutual respect. The company welcomes individuals from all backgrounds, emphasizing that personal attributes such as gender, race, religion, or disability have no bearing on employment opportunities. Crew Carwash’s culture is built on excellence, commitment to customer service, and an unwavering dedication to fostering a supportive team environment.

This position offers competitive compensation based on experience and a comprehensive benefits package, including group health, dental, and vision plans. Employees enjoy educational assistance opportunities, a student loan payback program, and a 401(k) with company match. Paid time off and paid holidays accompany a range of perks such as free car washes, employee recognition events, and an engaging work atmosphere. Whether you are just starting your career or looking for growth potential in an established and respected company, the Customer Support Specialist role at Crew Carwash offers a unique and fulfilling opportunity.