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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $21.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Job Description
Zimmerman Associates, Inc. (ZAI) is a highly respected organization specializing in providing comprehensive support services, predominantly in the healthcare sector. With a rich history of supporting government contracts and healthcare systems, ZAI is renowned for its commitment to excellence and innovation. The company prides itself on creating efficient, patient-focused solutions that streamline healthcare coordination and management. Through partnerships with various military treatment facilities and federal health organizations, ZAI delivers critical services designed to enhance the quality and accessibility of healthcare for diverse communities. Known for a dedicated workforce and dynamic environment, ZAI fosters a culture that values integrity, responsibility, and... Show More
Job Requirements
- High school diploma
- At least six months customer service experience in healthcare or related field
- U.S. citizenship
- Ability to obtain Public Trust Clearance
- Knowledge of medical terminology
- Understanding of health information privacy laws
- Familiarity with DoD, federal, state, and non-profit healthcare systems
- Strong data entry skills
- Excellent communication abilities
- Proficiency with Microsoft Office and internet
- Effective teamwork and problem-solving skills
Job Qualifications
- High school diploma
- At least six months of customer service experience in a healthcare environment or related discipline
- U.S. citizenship with ability to obtain Public Trust Clearance
- Effective communication skills
- Knowledge of medical terminology
- Knowledge of health information privacy requirements
- Familiarity with DoD and federal healthcare systems including DoD Tri-Service Military Healthcare Systems, TRICARE, Medicare, Medicaid, Veterans Affairs, Public Health Department, and related local support services
- Ability to perform accurate data entry with attention to detail
- Superior customer service, problem solving, collaboration, and organizational skills
- Proficiency in Microsoft Office, Outlook, and internet applications
Job Duties
- Utilize the AVAYA automated Call Distribution (ACD) system to handle appointment-related calls
- Accurately and courteously schedule medical appointments while validating patient eligibility
- Ensure appointments are booked, canceled, or rescheduled per NCR standards and IRMAC protocols
- Proactively contact patients to schedule appointments and document each interaction diligently
- Verify patient registration information using MHS Genesis Revenue Cycle appointment software and update records as needed
- Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals
- Direct beneficiary eligibility questions to the Chief, PAD at the Military Treatment Facility
- Provide clinic appointment access and send electronic messages to healthcare providers
- Send telephone consults to designated triage nurses following completion of calls
- Provide feedback to project managers regarding patient access and call interactions
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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