Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discount

Job Description

Smith's Food and Drug, headquartered in Salt Lake City, Utah, is a well-established grocery retail company that has been serving customers in the western United States since merging with The Kroger Company in 1998. With over 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming, Smith's Food and Drug brings diverse teams together who are passionate about food and committed to providing exceptional customer experiences. As part of the Kroger family of companies, Smith's is dedicated to its mission "To Feed the Human Spirit," focusing not only on delivering quality products but also on creating amazing experiences for customers, communities, and employees. The company prides itself on fostering a respectful and inclusive work environment that values honesty, integrity, diversity, and safety.

Joining Smith's means becoming part of a purpose-driven company that invests in its associates' growth and well-being. The company offers comprehensive benefits supporting physical, emotional, and financial health, flexible scheduling, tuition reimbursement, and various training programs to help employees build successful careers. Whether candidates are seeking part-time roles or long-term career paths, Smith's provides numerous opportunities for personal and professional development, emphasizing a culture where people matter.

The Bakery Decorator role at Smith's Food and Drug is pivotal in creating an outstanding customer experience through exceptional service, ensuring customers feel welcome, important, and appreciated. The role requires assisting the department manager in achieving sales and profit goals while maintaining quality assurance and a safe, clean environment. Bakery Decorators are responsible for preparing and decorating bakery items such as cakes, pastries, cupcakes, and cookies using proper equipment and adhering strictly to food safety standards. This role also includes interacting with customers to answer product questions, fulfill wedding cake orders, offer product samples, and inform customers about specials, all with the goal of encouraging repeat visits and meeting customer needs.

Bakery Decorators at Smith's Food and Drug must maintain knowledge of products and inventory, practice preventive maintenance on bakery equipment, and ensure all prepared items meet the highest standards of freshness and presentation. The position requires effective communication skills, the ability to handle stressful situations, and compliance with food handlers’ permits and safety regulations. The role supports the company’s core values and participates in reinforcing safety programs by identifying unsafe conditions and reporting any safety or security issues immediately.

Smith's values its employees' contributions and offers various benefits such as healthcare coverage, paid time off including sick and holiday pay, emotional and financial counseling through the Employee Assistance Program and financial coaching via Goldman Sachs Ayco, associate discounts on purchases, generous tuition reimbursement, and abundant growth opportunities through training programs and diverse career pathways. This role is ideal for individuals passionate about food, customer service, and pursuing a rewarding career in the retail grocery industry within a supportive and dynamic environment.

Job Requirements

  • High school diploma or equivalent
  • Bakery or cake decorating experience preferred
  • Retail customer service experience
  • Ability to communicate effectively with customers and team members
  • Food handler's permit or ability to obtain upon hire
  • Ability to work flexible hours including weekends and holidays
  • Ability to stand for extended periods
  • Ability to follow food safety guidelines and procedures
  • Ability to perform repetitive tasks
  • Willingness to learn and adapt to new processes
  • Ability to handle stressful situations

Job Qualifications

  • Bakery/cake decorating experience
  • Retail experience
  • Second language
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math
  • Current food handlers permit once employed

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Process customer wedding cake orders
  • Occasionally asked to train new decorators
  • Prepare bakery items per customer requests using proper bakery equipment
  • Offer product samples to help customers discover new items or products they inquire about
  • Inform customers of bakery specials
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
  • Recommend bakery items to customers to ensure they get the products they want and need
  • Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
  • Prepare foods according to the food temperature logs and follow cooking instructions
  • Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
  • Adequately prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness. Review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, stove, computerized scale, and freezer
  • Decorate cakes, pastries, cupcakes, cookies and other bakery items
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Understand the store's layout and be able to locate products when requested by customer
  • Stay current with present, future, seasonal and special ads
  • Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
  • Adhere to all food safety regulations and guidelines
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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