Cafe Team Member

Fowler Toyota Norman is a reputable automotive dealership dedicated to providing exceptional customer experiences and high-quality services to the Norman community. Known for its commitment to integrity, honesty, and fairness, Fowler Toyota Norman not only excels in automotive sales and service but also enhances customer satisfaction through various offerings including its in-house café, Kaizen Cafe. This café serves as a welcoming space where customers and employees alike can enjoy freshly prepared food and beverages in a friendly and hospitable environment. Fowler's dedication to its employees is evident through its comprehensive benefits package, career development programs, and an inclusive workplace culture that values diversity and equal opportunity.

The Café Team Member role at Fowler Toyota Norman’s Kaizen Cafe is a dynamic and customer-focused position designed for individuals who enjoy engaging with people and providing excellent service. This role plays a vital part in creating a positive atmosphere in the café by welcoming guests with a friendly smile, taking accurate food orders, and preparing items in compliance with state health regulations. Attention to detail and customer care are key, as the team member will handle cash transactions, ensuring cash drawer accuracy at the end of shifts, and maintain cleanliness in both the kitchen and dining areas to uphold a high standard of hygiene.

Moreover, this role requires effective communication skills to address any customer concerns with professionalism and integrity, escalating issues when necessary to ensure satisfaction. The Café Team Member is expected to maintain a neat professional appearance that aligns with Fowler’s brand values. Working at Kaizen Cafe offers an excellent opportunity for those passionate about food service and customer interaction to join a supportive team where their contributions are valued, and personal growth is encouraged.

Fowler encourages applicants who have a high school diploma or equivalent, with prior customer service experience in food retail being advantageous but not mandatory. The role also requires possessing a valid Food Handlers Card Permit. Physical stamina is necessary as the position involves regular activities such as standing, walking, lifting of various weights up to 50 pounds, and performing tasks necessitating good vision and manual dexterity.

Fowler Toyota Norman emphasizes employee well-being through a robust benefits package that includes medical, vision, dental, life, and disability insurance, alongside a 401K plan with employer matching. Employees have access to paid time off, volunteer paid time off, parental and bereavement leave, and paid holidays. The dealership also supports employee education with sponsorships, internships, and manufacturer training programs that offer opportunities for career advancement. The availability of Mamava Lactation Pods demonstrates Fowler’s commitment to supporting employee needs and comfort.

Ultimately, the Café Team Member role is integral to Fowler Toyota Norman’s mission of growing its business by earning customer respect, trust, and loyalty through exceptional service and friendly interactions. The company’s vision to remain the dealer of choice in its communities highlights the importance of every role, including food service positions like this one, to achieve superior customer satisfaction and foster a collaborative workplace ethos.