Cafe Synapse Customer Service Representative

Cafe Synapse is a vibrant and dynamic cafe located within the UCLA campus, serving a diverse community of students, staff, and visitors. This establishment is known for its welcoming atmosphere, quality coffee, and a variety of light food options that cater to the fast-paced lifestyle of its customers. Cafe Synapse prides itself on providing not only great products but also exceptional customer service, creating a friendly and efficient environment where every guest feels valued and satisfied. As a part of the UCLA Student Store family, it benefits from being situated in a lively academic setting that fosters connection and community engagement. The cafe emphasizes a culture of teamwork, inclusiveness, and continuous learning, making it an excellent place for those looking to gain experience in the hospitality and service industry. The role of a Customer Service Representative at Cafe Synapse is ideal for individuals seeking part-time employment with flexible hours and a chance to develop valuable skills in customer relations, food service, and retail operations. This position offers a starting hourly wage of $18.40 and requires availability primarily during weekdays, with shifts scheduled from Monday to Friday between 6am and 5pm, totaling 10 to 15 hours per week. Summer availability is strongly preferred, reflecting the cafe's need to accommodate increased campus activity during these months. Responsibilities include light food preparation, coffee barista tasks, maintaining cleanliness, cashiering duties, light dishwashing, and bussing. Cafe Synapse provides on-the-job training, making it accessible for those without prior employment experience. The role demands the ability to work efficiently in a fast-paced environment while providing quick, friendly, and professional customer service. Since great customer service is the number one priority, individuals must be able to manage multiple tasks simultaneously without compromising the quality of the guest experience. Employees are expected to adhere to policies such as not accepting tips, ensuring a fair and consistent service environment. Working at Cafe Synapse also provides additional perks such as a flexible schedule that accommodates academic demands, a competitive pay structure that rewards dedication, and access to valuable student store discounts including a 20% discount year-round and discounted food options through meal cards usable in many areas on campus. This position is a perfect fit for UCLA students looking to balance work and studies while gaining meaningful experience in a supportive and engaging setting.