Cafe Manager

Urban Air Adventure Parks is a leading indoor adventure park and a market leader in location-based entertainment. Based in Dallas, Texas, Urban Air pioneered the concept of the adventure park and has grown into the world’s largest operator in this sector. The company's mission centers around providing children and families with opportunities to have fun, challenge themselves, and achieve new milestones they might never have thought possible. Operating multiple locations across the country, Urban Air offers a comprehensive and thrilling experience that combines entertainment, physical activity, and social interaction, setting it apart in the industry as a premier destination for family fun and unforgettable memories. Urban Air El Paso (West) is an equal opportunity employer committed to fostering a safe and inclusive work environment where diversity is valued and respected.

The role of the Café Manager at Urban Air is a dynamic and practical leadership position responsible for managing the day-to-day operations of the Urban Air Café. This hands-on role places the manager at the center of the café’s kitchen and service areas, guaranteeing that food is prepared, cooked, and served with speed, precision, and a consistently high level of quality. The Café Manager leads and inspires a team of café staff, maintaining operational standards while actively supporting team members to ensure an efficient, pleasant guest experience. The position demands a sense of urgency paired with approachability, as the manager balances culinary responsibilities with guest service and team leadership.

Key aspects of the Café Manager’s responsibilities include overseeing inventory control to minimize waste, ensuring correct and timely receipt of deliveries, and maintaining organized and hygienic kitchen and café standards. This role requires the manager to train café and front-of-house staff to deliver high-quality menu items and drinks consistently. Additionally, the Café Manager sets the tone by exemplifying punctuality, professionalism, positive attitude, and adherence to cleanliness protocols, including managing a regular deep-clean schedule.

Strong leadership skills are essential for this position, as the manager must motivate the team to align with Urban Air’s culture, balancing seriousness with fun in a vibrant, fast-paced environment. Interaction with guests to address concerns and uphold excellent customer service standards is a crucial part of the role. Flexibility is also important, as the manager must adhere to scheduled shifts and be willing to extend working hours as business needs dictate. This role involves participation in regular training and staff meetings to stay aligned with company policies and operational goals.

Overall, the Café Manager plays a critical role in ensuring that the Urban Air Café operates smoothly, contributing to the overall guest experience at the adventure park. This position offers an opportunity to lead a motivated team in a family-friendly entertainment setting while showcasing management and culinary skills. Prospective candidates who thrive in a lively, noisy, and fast-paced environment with a commitment to high standards and team success will find this role rewarding and fulfilling.