Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Urban Air Adventure Parks is a leading indoor adventure park operator and the foremost name in location-based entertainment. Headquartered in Dallas, Urban Air has pioneered the adventure park concept and grown to become the largest operator in this exciting and rapidly expanding industry. Focused on delivering exceptional fun experiences, Urban Air's mission is to inspire kids and families to aim higher and accomplish feats they never imagined possible. The Urban Air brand is synonymous with safe, family-friendly entertainment that encourages active play and adventure in a stimulating environment.
Urban Air Hudson Oaks represents a key part of this growing enterprise, offering visitors an expansive indoor playground packed with thrilling activities. The organization prides itself on maintaining high standards in safety, cleanliness, and customer service to ensure memorable experiences for all guests. Built on a foundation of respect, teamwork, and innovation, Urban Air continually seeks individuals passionate about hospitality and adventure to help deliver excellent service and operational excellence.
The Café Manager position at Urban Air Hudson Oaks is a hands-on leadership role critical to the success of the park’s dining operations. This role requires a dynamic individual who thrives in a fast-paced environment and enjoys both managing teams and being actively involved in day-to-day food preparation and service. As Café Manager, you will oversee all aspects of the Urban Air Café, from inventory management and staff training to maintaining cleanliness and guest satisfaction. Your leadership will be pivotal in ensuring that the café operates smoothly, meets high standards of quality, and contributes positively to the overall guest experience.
The Café Manager will work closely with their team throughout the kitchen and service areas, preparing and serving food with urgency and friendliness. The role demands strong organizational skills to monitor deliveries, control inventory, minimize waste, and maintain a clear and well-organized workspace. Setting the example in punctuality, hygiene, and professionalism, the Café Manager will help foster a culture of accountability and pride among café staff.
Beyond managing operations, the Café Manager will handle guest concerns with care and professionalism, participate in staff meetings, and drive continuous improvements through training and staff development initiatives. Whether the day requires early starts, late finishes, or working weekends, adaptability and commitment to the Urban Air mission will be essential.
This position offers an excellent opportunity for hospitality professionals seeking to join a company with a strong brand reputation and vibrant work culture. Urban Air encourages its team members to grow personally and professionally while helping create a positive impact on guests and team dynamics. Urban Air Hudson Oaks is an equal opportunity employer and welcomes applicants who are eager to lead, innovate, and excel in a modern entertainment environment.
Urban Air Hudson Oaks represents a key part of this growing enterprise, offering visitors an expansive indoor playground packed with thrilling activities. The organization prides itself on maintaining high standards in safety, cleanliness, and customer service to ensure memorable experiences for all guests. Built on a foundation of respect, teamwork, and innovation, Urban Air continually seeks individuals passionate about hospitality and adventure to help deliver excellent service and operational excellence.
The Café Manager position at Urban Air Hudson Oaks is a hands-on leadership role critical to the success of the park’s dining operations. This role requires a dynamic individual who thrives in a fast-paced environment and enjoys both managing teams and being actively involved in day-to-day food preparation and service. As Café Manager, you will oversee all aspects of the Urban Air Café, from inventory management and staff training to maintaining cleanliness and guest satisfaction. Your leadership will be pivotal in ensuring that the café operates smoothly, meets high standards of quality, and contributes positively to the overall guest experience.
The Café Manager will work closely with their team throughout the kitchen and service areas, preparing and serving food with urgency and friendliness. The role demands strong organizational skills to monitor deliveries, control inventory, minimize waste, and maintain a clear and well-organized workspace. Setting the example in punctuality, hygiene, and professionalism, the Café Manager will help foster a culture of accountability and pride among café staff.
Beyond managing operations, the Café Manager will handle guest concerns with care and professionalism, participate in staff meetings, and drive continuous improvements through training and staff development initiatives. Whether the day requires early starts, late finishes, or working weekends, adaptability and commitment to the Urban Air mission will be essential.
This position offers an excellent opportunity for hospitality professionals seeking to join a company with a strong brand reputation and vibrant work culture. Urban Air encourages its team members to grow personally and professionally while helping create a positive impact on guests and team dynamics. Urban Air Hudson Oaks is an equal opportunity employer and welcomes applicants who are eager to lead, innovate, and excel in a modern entertainment environment.
Job Requirements
- Ability to lead, motivate and empower Team Members
- Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
- Ability to take initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem-solve
- Ability to set goals and convert plans into action
- Ability to see patterns in performance and strategize solutions
- Exercise good judgment in decision making
- Open to feedback and self-improvement
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- Serve as a role model by demonstrating and upholding Urban Air policies and standards
- Work days, nights, and/or weekends as required
- Work in noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 lbs.
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Minimum of two (2) years’ previous F&B experience (quick service and/or restaurant experience)
- 1-3 years’ management experience in the hospitality field preferred
- Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment
Job Duties
- Support the proper execution of all processes, systems and standards
- Ensure all deliveries are received correctly and logged
- Maintain effective inventory control, storage, and rotation to minimize wastage
- Manage the Café Team, ensuring they always work to the expected standards
- Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
- Train Café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
- Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained
- Set a high standard and good example for Café staff regarding cleanliness and hygiene, including a regular deep clean schedule
- Maintain a clear, well-organized and easy-to-access Café
- Handle guest concerns regarding the Café
- Participate in regular staff meetings and training as and when required
- Other duties as tasked by General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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